Is all Care the same?

There is a vast difference between those care providers who 'pile it high and sell it cheap' and those who strive for excellence..

Changing over to you guys was the best decision we made, Mum seems much more comfortable and I love the fact I can check the app. Also having you as a point of contact is very comforting. Thank you again for your ongoing support.

We regularly receive calls from people dissatisfied with the support they are receiving from elsewhere and the most common problems seem to be:

  • Staff not arriving at all – or arriving very late
  • Different faces every day
  • Staff not staying for the full length of the visit
  • Staff not doing what is in the care plan
  • Lack of respect
  • Companies not listening or responding to what is being asked
  • Companies simply not returning calls

Put simply, bad Customer service… and something we simply don’t entertain!


We call the people we support ‘Customers’, they are not 'service users'.

If you visited a restaurant, bought a phone or stayed in a hotel, you would expect to be treated with courtesy and respect and you would, rightly, expect to get what was advertised and you had paid for. 

Why then, when it comes to care do people frequently receive – and even accept – so much less?

Companies used to put Customers first. 

At Bluebird Care we still do, in fact it’s what we are all about. 

We believe in old fashioned, high level Customer service, underpinned with quality and flexibility and care as it should be. 

We enable our Customers to remain independent, happy and comfortable, living the lives they want, in their own homes. 

It’s no coincidence that 100% of our Customers who completed a recent survey said they would recommend us to family and friends.  Click here to read our Customer Satisfaction Survey Report 2022.

To find out more contact Alice TODAY on 020 8877 4950 

Since my Mother has been with Bluebird Care her health and well being has improved so much. They provide professional care on a one to one basis and have developed a lovely relationship with Mum, also communication is very good.


How to find the right care for you or your relative

1. Find your local office

Bluebird Care delivers care from locally based offices, find yours to start your care journey today.

2. Get in touch with us

Fill in our call back form or give us a call to find out how we can help you.

3. Assessment

We’ll come out to you to find out what you or your loved one needs to help stay independent at home.

4. Care team chosen & care starts

You'll be cared for by our specially trained team to support you to remain at home for as long as possible.

Contact Us