Is all Care the same?

We regularly receive calls from people dissatisfied with the support they are receiving from elsewhere and the most common problems seem to be:

• Staff not arriving at all – or arriving very late
• Different faces every day
• Staff not staying for the full length of the visit
• Staff not doing what is in the care plan
• Lack of respect
• Companies not listening or responding to what is being asked
• Companies simply not returning calls

Put simply, bad Customer service… and something we simply don’t entertain!

We call the people we support ‘Customers’, they are not 'service users'.

If you visited a restaurant, bought a phone or stayed in a hotel, you would expect to be treated with courtesy and respect and you would, rightly, expect to get what was advertised and you had paid for. 

Why then, when it comes to care do people frequently receive – and even accept – so much less?

Companies used to put Customers first. 

At Bluebird Care we still do, in fact it’s what we are all about. 

We believe in old fashioned, high level Customer service, underpinned with quality and flexibility and care as it should be. 

We enable our Customers to remain independent, happy and comfortable, living the lives they want, in their own homes. 

It’s no coincidence that 100% of our Customers who completed a recent survey said they would recommend us to family and friends.  Click here to read our Customer Satisfaction Survey Report 2022.

To find out more contact Alice TODAY on 020 8877 4950 

Since my Mother has been with Bluebird Care her health and well being has improved so much. They provide professional care on a one to one basis and have developed a lovely relationship with Mum, also communication is very good.