Care Quality Commission Report 2018

We (CQC) asked people and their relatives 'Would you recommend this service?'
Comments included,

Most definitely

Absolutely. There is no other agency that I would rather use.

I have recommended them. I wasn't looking forward to care, you hear such stories and this has been so good.

I definitely would. Right from the beginning they have been friendly and helpful.

Highly because they are led by the family and the person that they care for, their use of technology and for the very good, confident and trained carers that they employ, I would be proud to.

They are the best I have ever come across

100 percent. I am blessed in my life with them

We all feel very lucky that they are so good.

To read the report please click here.

                            

If there was a bigger word than 'brilliant', lovely', I would use it. They laugh and joke 

I am sometimes in another room and they don't know, a sort of mystery shopper and I hear them being so loving. They treat [family member] with enormous respect 

They do more than their best and go beyond the call of duty and they always put [family member's] welfare at the forefront.

People and their relatives were extremely happy with the service and complimented both the care workers and the management of the service. They said the long time that care workers had supported them meant that they were able to establish close relationships with them and an emotional connection.

People and their relatives told us there was an open culture within the service and the way the service was led was exceptional. They said,

They always seem very efficient in the office and are good at communicating.  The friendliness of the office means you don't mind calling them 

Contact with the office has always been excellent. They have rung to ask how things are, they are all very thoughtful

We have a great relationship. They listen, answer e-mails; great at communicating

I like it that when I speak to them, they know me, my relative and I feel that we are working together. It feels very personal.

To read the report please click here.

Having a regular person who I have a good relationship with makes me feel absolutely safe. I think it's their professionalism and just how caring they are.

The carers are completely trustworthy and I have no problems with them being here.                    

Care Quality Commission Report 2018

This inspection took place in Februray 2018, and the report was published 2 June 2018.

To read the report please click here.