Frequently asked questions

Contact us via telephone or email, and make an appointment for us to visit you for a non-obligatory chat about how Bluebird Care can work for you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us!

We take a considered and comprehensive approach to ensuring that your care service is exactly what is required. After every visit the care assistant will electronically record the details of activities undertaken during the visit using our secure and sophisticated online care management system (PASSforcare). This mobile app-based system has built-in geolocation features which helps us to record and track the duration of the care visit from start to finish. It also contains a detailed breakdown of your individualised care plan, which means the care assistant will always know what's expected of them when they visit your home. Transparency is very important to us, so both you and your family can have real-time access to your care records using our popular 'openPASS' customer app.

A key focal point of your care assessment will be to have a chat with you about the sorts of activies / tasks you would like support with during each care visit. From here we can recommend a care visit duration and frequency based on your requirements, but ultimately it's your decision.

We provide visits ranging from 15 minute 'medication checks', to 2 hour 'Companionship visits', or right through to full daytime (7am -10pm) support. Care visits most commonly last 30 minutes, 45 minutes, or 1 hour, and as you can see, they go up or down in 15 minute increments.

We recognise that over time people's care needs change, and consequently the number and / or duration of care visits may need to increase or decrease. We offer a tailored, flexible approach, and will always endeavour to accomodate your needs.

We agree a ‘Care Plan’ which details exactly what you have instructed us to do. This then becomes the work list for each day. Click here for details of the care services we can provide. As part of our ongoing and unique relationship with pharmacies, we are also able to assist or administer your medication.

Care plans frequently evolve and we check regularly to ensure that the care we are providing is appropriate. 

This depends on how many care visits you have each week. We very rarely have just one care assistant assigned to a particular customer. This allows for periods of time where your care assistant may be away on holiday, however we do try to keep the number of your care assistants to an absolute minimum. 

Our experience tells us that people's care needs very often change. We therefore understand that care may need reviewing from time to time. This is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for delivering the care service for their relative. 

Please visit our Price Guide - Funding and paying for your care page for further information.

We will send you a bill once every 4 weeks (28 days). You can pay via cheque, standng order, direct bank transfer, or by card over the phone.

Every member of the Bluebird Care team has been through a rigorous vetting procedure before they start working with us. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and our company stamp. We can proivde our customers with a digital weekly rota schedule via the openPASS mobile app, as well as a 'Meet Your Care Team' ID card so you always know who is coming to visit, and at what time.

Bluebird Care is registered with the local registration body in England, the Care Quality Commission (CQC). They set the minimum standards by which we operate, however in every case we seek to exceed these minimum standards by a significant margin. We are also full members of the Home Care Association (HCA). Both of these bodies have standards which set out how we should operate. We also carry Public Liability insurance (£10million).