Frequently asked questions

How do I arrange a care service with Bluebird Care?

Contact us via telephone or email, and make an appointment for us to visit you for a non-obligatory chat about how Bluebird Care can work for you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us!

How can I be sure that my care assistant will stay the full period of the care visit and carry out all the tasks?

We take a considered and comprehensive approach to ensuring that your care service is exactly what is required. After every visit the care assistant will electronically record the details of activities undertaken during the visit using our secure and sophisticated online care management system (PASSsystem). This mobile app-based system has built-in geolocation features which helps us to record and track the duration of the care visit from start to finish. It also contains a detailed breakdown of your individualised care plan, which means the care assistant will always know what's expected of them when they visit your home. Transparency is very important to us, so both you and your family can have real-time access to your care records using our popular OpenPASS customer app.

What is the duration of each care visit?

A key focal point of your care assessment will be to have a chat with you about the sorts of activies/tasks you would like support with during each care visit. From here, we can then recommend a care visit duration and frequency based on your requirements, but ultimately it's your decision.


We provide visits ranging from 15 minute 'medication checks', to 2 hour 'Companionship visits', or right through to full daytime (7am -10pm) 'Live-in' support. Care visits most commonly last 30 minutes, 45 minutes, or 1 hour, and as you can see, they go up or down in 15 minute increments.


We recognise that over time people's care needs change, and consequently the number and/or duration of care visits may need to increase or decrease. We offer a tailored, flexible approach, and will always endeavour to accomodate your needs.

What tasks will my care assistant carry out?

We agree a ‘Care Plan’ which details exactly what you have instructed us to do. This then becomes the work list for each day. Click here for details of the care services we can provide. As part of our ongoing and unique relationship with pharmacies, we are also able to assist or administer your medication.

Care plans frequently evolve and we check regularly to ensure that the care we are providing is appropriate. 

Will I have the same care assistant each day?

This depends on how many care visits you have each week. We very rarely have just one care assistant assigned to a particular customer. This allows for periods of time where your care assistant may be away on holiday, however we do try to keep the number of your care assistants to an absolute minimum. 

What if I don't like my care package or want to make changes?

Our experience tells us that people's care needs very often change. We therefore understand that care may need reviewing from time to time. This is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for delivering the care service for their relative. 

How much do Bluebird Care services cost and can I get any help with the fees?

Understanding your homecare funding options can be a daunting task, and that’s why we aim to keep it as simple and straightforward as possible. We will always be transparent, open and honest when it comes to our service fees. We will put together a detailed plan for each customer which, as well as setting out the care to be delivered, also shows the weekly costs. 


Our weekday care visit rates start at £24.95 per hour. Weekend care visits are charged at a slightly higher premium.


Whilst many people end up having to pay for their care privately (self-funder), it is worth contacting the Local Authority (Nottinghamshire County Council Tel: 0300 500 8080) to determine whether you qualify for any financial support with your homecare funding. In such cases we will work in partnership with the funding body to get the support you need in place as quickly and seamlessly as possible.

How do I pay for my care?

We will send you a bill once a fortnight. Many of our customers opt to pay by cheque, but if you wish to pay by standing order or by direct bank transfer, just let us know.

What about my personal security?

Every member of the Bluebird Care team has been through a rigorous vetting procedure before they start working with us. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and our company stamp. We proivde our customers with a weekly rota schedule and a 'Meet Your Care Team' ID card so you always know who is coming to visit, and at what time.

What safeguards do I have?

Bluebird Care is registered with the local registration body in England, the Care Quality Commission (CQC). They set the minimum standards by which we operate, however in every case we seek to exceed these minimum standards by a significant margin. We are also full members of the United Kingdom Home Care Association (UKHCA). Both of these bodies have standards which set out how we should operate. We also carry Public Liability insurance (£10million).

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