Bluebird Care Rushcliffe & Melton is a family-run business dedicated to providing high quality homecare services, and is part of the national market-leading Bluebird Care franchise network.
What makes our homecare services different?
Simply, that we put you, the customer first. Our aim is to provide the standard of care that we would want for our own families. This means valuing the unique qualities of each customer and seeing the whole person, not just a list of care needs.
Our services are flexible and respond to your changing priorities and needs. We work together with families to keep our customers in control of their own care as far as they are able. That’s why we always listen carefully to what you tell us about how you want to receive your care and support.
We keep in regular contact, so that you soon get to know your local Bluebird Care team. Building a relationship that you can trust and rely upon is central to how we manage our business.
Our compliments concerns and complaints procedure
Bluebird Care Rushcliffe & Melton welcomes all of your feedback because this helps us to improve our services. We have an open procedure for managing any concerns and complaints. All of our homecare customers receive a copy of our procedure when the service starts. We want to make sure that that you are in no doubt about how to voice any concerns that may arise or to give us any positive feedback.
Confirming the quality of our homecare service
Our care manager and supervisor will regularly check that you are satisfied with the services that you receive from us. We share this information with the national regulator, the Care Quality Commission (CQC) for homecare services. This statutory body has responsibility for making sure homecare services meet the requirements of the law and meet fundamental standards of quality and safety. CQC carries out periodic inspections to check our services. As part of these checks they may directly ask our customers for feedback.
We are also members of the United Kingdom Home Care Association, the organisation that helps home care agencies to achieve high standards of care and support.
We are proud of who we are, and living by our values (shown below) enable us to deliver exceptional services to our customers.
More than care
For the people in our care, we go above and beyond and back again. We make care personal to each and every client. And we show everyone - from customers and their families to the health professionals who work alongside us and each of our Bluebird colleagues - the ultimate respect and appreciation.
More than care is going the extra mile and showing compassion for every client’s situation. Our customers feel respected and that their needs and wishes are met exactly.
Trust in us
Every person we work with places their trust in us. That’s because we create secure, happy environments and put our customers’ needs above everything else. We cherish the relationships we’re lucky enough to have with them – and focus as much on building relationships with their families and health professionals.
Safety is at the heart of everything we do. We’re the eyes and ears of our customers’ loved ones, allowing them to be sons or daughters or husbands or wives again.
Experts in all we do
We’re experienced at supporting people to live life to the fullest. It’s what we do – and where we exceed. We support and train everyone who works for Bluebird to these same exceptional standards. We are all experts at providing compassionate care. That’s not to say that we rest on our laurels – we are always looking and striving to do better.
We are all dedicated to delivering outstanding care in our local communities, as well as working with our partners in health and social care to share knowledge and learning.
Always here for you
At Bluebird, we have staying power. We’re here for our customers every day, year in year out.
We’re at their sides, making life better for all involved – the customers themselves, their relatives and health professionals, and our Bluebird Care colleagues. Our care is unconditional.
That’s why we listen carefully to our customers when they tell us how they want to receive their care and support. We also enable them to be as independent as they want to be – facilitating as much as helping, where appropriate.
I must make a long overdue shout out thank you to all you carers, and especially Bluebird Care angels in Radcliffe on Trent who give outstanding care to our dear Mum and Dad. I so appreciate your resilience and compassion over the past weeks when I know it has been a big strain.
Joy D (daughter of customer)