'The Spark' Customer Award

We’ve launched a new joint customer & employee award called ‘The Spark’ as part of our leading recognition programme. This gives us an opportunity to show our love and appreciation for our customers.

Whilst our current recognition programme focuses largely on employee performance, we wanted to develop something that also shines a light on the personal experiences of our customers. We are often inspired by the stories of our customers lives, many of whom have faced serious challenges and overcome adversity along the way.

This new award category will be a quarterly event starting in October 2023. One customer will be carefully nominated for the award based on their circumstances / recent events. This will provide Bluebird Care with the opportunity to give something back via a complimentary treat e.g., lunch out, afternoon tea, pamper treatment. We will discuss options with the winner to determine what sort of experience they would enjoy most.

One of their main carers will be chosen to facilitate the agreed activity (subject to availability). The carer will be paid for their time, but the customer will bear no cost for the whole experience. This is a free gift from Bluebird Care Rushcliffe & Melton in recognition of our loyal customers.

Our first winner for October 2023 went to Gillian (carer) and TM (customer). TM is diagnosed with Huntington’s Disease. This progressive, degenerative condition impacts her mobility, coordination, cognition, and speech. Recently there has sadly been a notable decline leading to a rapid increase in care provision. This has been a hard adjustment for her and her family, coming to terms with the situation. TM still loves going out and accessing the community so for her treat Gillian took out for lunch at the local Windmill Pub.