CQC Report

Bluebird Care (Leicester)
CQC overall rating
Good
30th April 2019
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SAFE
The service was safe.

People told us they felt safe using the service and comfortable with the care workers.

Staff knew how to recognise and respond to abuse and what to do if they had concerns about the well-being of any of the people they supported.

Risk assessments were in place to ensure staff had the information they needed to keep people safe.

Medicines were safely managed and administered.

Inspection report
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Inspection Report Published 30th April 2019
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EFFECTIVE
The service was effective.

Staff had the training they needed to provide effective care and support.

Staff used the principles of the Mental Capacity Act 2005 Code of Practice when assessing people’s ability to make decisions.

People who were assisted with their nutrition were satisfied with how their meals were prepared and served.

Staff understood people’s health care needs and knew when to request medical assistance for the people they supported.

The service was caring.

Inspection report
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Inspection Report Published 30th April 2019
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CARING
People told us the staff were caring and kind.

People were actively involved in making decisions about their care, treatment and support.

Staff treated people with dignity and respect and protected their privacy.

Inspection report

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RESPONSIVE
The service was responsive.

Staff provided personalised care and support that met people’s needs.

People knew how to make complaints if they needed to and staff responded appropriately.

Inspection report
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Inspection Report Published 30th April 2019
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WELL-LED
The service was well-led.

People were satisfied with how the service was managed.

People’s views were sought using a range of methods, including surveys and reviews, to check they were getting the quality and type of care they wanted.

The provider had a system in place to assess, monitor and improve the quality and safety of the service.

Inspection report

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Inspection Report Published 30th April 2019 PDF | 79.02 KB(opens in a new tab)