Meet the team
Bluebird Care Leicester is led by Jay Ghaghda.
Jay started delivering homecare in Leicester to help support customers that require a service that is over and above what is available.
We pride ourselves on being a professional, modern service, delivering high quality, safe care in the home and community for persons of all ages with varying needs.
Delivering the highest quality of homecare and support is Jay’s absolute goal and the team would be delighted to hear from anyone who is seeking homecare for themselves or for a loved one, or would simply like to talk to someone about the services we provide.
Bluebird Care Leicester is dedicated to meeting the health and care needs of individuals in a professional, dignified, and compassionate way to keep them independent in their own homes.
It is our mission is to provide an outstanding care service and become the most trusted care provider in Leicester. – The provider of choice
We are profoundly committed to continuous improvement of our service and fully subscribe to the ‘Mum and Dad test’ - If it is not good enough for our own mum and dad, it's not good enough for anyone else's.
This belief is embedded into our work ethic where all staff are confident and able to meet the desired out comes of our customers.
Jay is in charge of the efficient running of the business and brings to the role a mix of Customer Service, Marketing and Commercial Management skills.
As a result of this experience, Jay's aim is to provide good quality care and to ensure the highest levels of service to Customers and Employees at all times.
A growing need for high quality care means that customers have choice.
“Giving people the ability to have a say in how they have their care delivered is an important part of the way we work. We will endeavour to put the needs of our customers and their families above all else and be very flexible as their situation alters.
Having had members of my extended family require care, I understand the need for quality and tailored delivery of care. At Bluebird Care we aim to listen, assess and act accordingly.”
Richard has over 10 years experience in the care sector having worked with people with learning disabilities , physical disabilities and the elderly.
Richard has gained NVQ level 2 in adult social care along with a QCF level 3 diploma in adult social care and QCF level 5 in Leadership and Management in adult social care .
In addition to these qualifications Richard has a level 4 teaching certificate and is also a trainer in the care certificate. An Edge trained Moving & Handling trainer, a UKHCA trained tutor in medication and end of life care .along with a tutor qualification in Signalong.
Richard has worked his way up from a caring role so knows what is expected of a carer by a client and has a good working knowledge which he passes on through training others.
“Putting people in control of the care they receive“ is the golden rule and the ethos Richard instils in all new recruits irrespective of their previous experience .
Julie has over 15 years experience in care having started as a support worker. Over the last 9 years Julie has not only gained invluable experince of being the Field Care Supervisor, but is an integral part of the Bluebird Care Leicester office operations. Julie makes sure that all contact and communication between customers, staff and management is clear, concise and actionable - helping keep the provision of the service we provide running smoothly.
"I love to help people. I get such a buzz when I see the look on people faces that I have helped or have improved the day of. You can;t beat that feeling"
Dorinda has been at the forefront of looking after the important job of preparing the rotas. This is where our staff are matched with the times our customers' want their care visits. This is a highly demanding role and it means being very reposnive to everyones requirements. Dorinda has been woth the Leicester office nw for two years and made this role her own.
"I feel I am the hub of the office - changes of timings or cancellations all go through me. My telephone is a hotline most of the day but I enjoy the contact with staff and customers"