Meet the team

Rob has been working at Bluebird Care Newcastle and South Tyneside officially since December 2022, where he takes on his role as Training Compliance Manager across all franchises. Robs role entails everything training, whether it be overseeing all quality and compliance across Bluebird Care Newcastle and South Tyneside or training staff induction training and mandatory training. Rob ensures all staff have the correct training provided to start their career in care. As well as being involved with the training, Rob also designs all the training across all franchises, this will be for Newcastle, South Tyneside, York, and Darlington. Over the years, Rob has always been heavily involved in care, accidentally falling into the role, however, would not want to have it any other way. The most rewarding thing about Robs role is that he likes “seeing staff come out feeling confident and ready” when starting their journey in care.

In Robs spare time he volunteers for the sea cadets and teaches watersports in areas such as canoeing. All about the camping life, Rob is currently renovating his campervan, where he hopes to visit all around England and Wales.

Vicki joined Bluebird Care in July 2023, as the Health and Social Care Trainer and her role covers delivering induction training to all new carers, which qualifies them in the Care Certificate and general training to office staff.  Ensuring mandatory training is completed each year by care staff, to ensure they remain compliant, refresher training in all the Care Certificate Modules when required.  Developing training aids such as the One Touch Health Training App and supporting the management team with observations and supervisions when required.

Vicki has been teaching and assessing Emergency First Aid and First Aid At Work Courses for the last five years as part of a voluntary role with the Army Cadet Force and that is where she gained her teaching qualification.  Vicki started in care as a carer in 2008 after the financial crash, after working in financial administration for many years.  From there she completed her Level 2 and 3 in Health and Social Care and moved from a caring role into Duty Manager position. Vicki loves sharing her passion for delivering person centred care, whether it be dancing around someone's bedroom to make them laugh, singing songs from the past to put a smile on someone's face or most recently, taking part in a Christmas crafting session, being with people and finding out what makes them tick is so rewarding.

In Vicki’s spare time, she volunteers with Northumbria Army Cadet Force, where she holds the rank of Major (ACF).  Vicki delivers first aid training to the Cadet Force Adult Volunteers and the Cadets.  Her main role is the County Duke of Edinburgh's Award Officer, where she manages and supports around 150 young people to achieve Bronze Silver and Gold levels of the award – she was lucky enough to be invited to Buckingham Palace last summer to see her young people be awarded their Gold Awards, an absolute honour!

Elizabeth has been working at Bluebird Care Newcastle and South Tyneside since April 2022, where she shines at her role as Administrator Receptionist. Elizabeth is the welcoming voice of Bluebird Care Newcastle and South Tyneside and helps people with enquiries on the phone, she makes sure every phone call is a positive experience for enquirers or carers. The role was offered to her, following her positive and welcoming traits, and enjoying holding conversations and building loyal relationships with customers and carers on the phone. Elizabeth believes that having people trust you and speak to you regarding enquiries is rewarding to her role.

In Elizabeths spare time she is a student dance teacher where she is waiting to undergo her teaching exams to become a qualified dance teacher. Elizabeth also likes to dance in her own time, with the dance school she is currently teaching at.