Visions and Values
Our Vision... To deliver a service personalised to the needs and wishes of each individual customer and to be the local employer of choice.
Our Values...
We promise to always promote our values.
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To provide Compassion to all of our customers, staff, relatives and professionals.
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To always Respect those we care for, those that love the ones we care for and our care staff.
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To always promote Dignity to a high standard.
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To always be Honest and transparent in everything we do.
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To always promote Equality in our work place.
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To ensure Safety is our number one priority.
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To promote Involvement from those we care for.
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To always encourage Independence as much as possible.
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To ensure we always give Choice in everything we do.
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To always show our Commitment to our customers and staff.
Bluebird Care Objectives
In order to achieve our overall aim of respecting and treating Customers in the way we would wish both ourselves and our relatives to be treated, Bluebird Care has the following objectives:
- To ensure that the customer is main focus for all that we do and are central to the processes of care planning, assessment and delivery of care at home.
- To provide a safe, well-planned, reliable care at home service to our customers and families.
- To provide support in the way Customers prefer and at the times they wish.
- To fully consult, listen to and obtain consent from Customers and/or their representatives (where appropriate) regarding all aspects of their care.
- To maintain and promote the dignity, independence, choice and rights of Customers while providing care at home.
- To respect the Customers’ rights in relation to confidentiality including our communication and conduct, recording practices and storage of information.
- To have in place appropriate systems, policies and procedures to address matters of health and safety and to promote safe working practices in all aspects of service provision.
- To pro actively and regularly seek the views of customers as well as significant others (including advocates) regarding our service, in order to pursue continuous improvement.
- To provide Customers (and/or significant others) with the means to make a compliment or complaint regarding the service, including to outside agencies if preferred.
- To safeguard the well being of Customers by having systems in place to prevent the potential for abuse and ensure any concerns raised or identified are robustly addressed and risks are effectively managed.
- To promote matters of equality and diversity in all that we do, and ensure anti-discriminatory practice in all aspects of the service.
- To provide a consistent care at home service to Customers through a dedicated focus towards staff competence, training, recruitment and retention.
- To provide appropriate and accessible information to our Customers and/or significant others regarding the services provided by Bluebird Care including the cost of the service, how and when to pay.
- To work in partnership/cooperate with other agencies and individuals as required/where appropriate, to promote the wellbeing of Customers.
- To act as a good employer for our staff and ensure equality of opportunity for all.
