About us
At Bluebird Care Darlington, we believe that care matters and we are committed to providing the highest quality, premium home care so that our customers can remain in their own homes.
Why are we different?
What makes our home care services different is that we put you first. We aim to provide you with the same standard of care that we would expect for our own families. This means valuing each person’s unique qualities and seeing them as an individual, and not as a list of care needs.
Just because we provide a list of services does not mean we do not go the extra mile. Our premium services allow customers to feel happy again and for families to be at ease. We provide premium services like home care, companionship care and live in care and our carers make it their mission to make your loved ones comfortable in their own home.
What makes our services premium?
The word premium stems from many meanings, whether it be a high-end service or something of superior quality, which is exactly what we offer at Bluebird Care Darlington. Our carers go above and beyond for our customers, offering more than just care, we offer friendship, loyalty, and companionship, which is more than just your average help. We treat our customers like VIP’S, they deserve high-end treatment and care, which is what we offer here at Bluebird Care Darlington.
Our aim
Our aim is to give peace of mind to our customers, their families and loved ones. We have a reputation for going above and beyond for our customers, offering them premium services that are reassuring to their families. Giving people the flexibility and choice that they need and wish with clear and concise communication.
Our team
We also take great pride in creating a workplace and environment that enables our staff to be able to do what they do best, which is to provide our premium and outstanding care. Our team of ‘Bluebirds’ are the heartbeat of our business, and we give them the time, support, and training to go above and beyond.
Our values
We work alongside families and individuals to tailor our services to help our customers stay in control of their own care for as long as they can. Delivering the best premium homecare is our passion, and we strive to achieve this every day.
Safe
Care, compassion, and respect run through the heart of Bluebird Care Darlington. It is what makes us stand out from the crowd and it is why our customers can relax, knowing they are in the best hands.
Leading (the way)
We are changing what it means to provide care. We go beyond the practical to make sure that everyone we care for is treated as a person, with compassion, respect, and kindness.
Peace of mind
At Bluebird Care Darlington, we are all about excellence, in everyone role from phoneline to frontline. Together, we are raising the bar for care, giving our customers a premium care experience, so they can put their trust in us.
Make it Outstanding
We want to make a difference to your loved one's lives, giving them the best quality of life. We deliver outstanding care and service, meaning our customers receive a premium experience.
What we are: |
What we are not: |
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We are reliable- We will arrive on time and stay the full-length period of the visit, offering extra help. |
We will not arrive late or leave before the call has ended. |
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We have the experts you need- Our carers are fully qualified and taught by our managers to provide the highest quality, premium care for customers who may suffer with Dementia, Alzheimer’s etc. |
We will not provide carers with little to no experience or provide a carer who does not suit your needs. |
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We have specific times for you- We suit your times of care around your needs and will cater around your changes. |
We will not choose times based on our needs and ignore your needs as a customer. |
| We have outstanding communication- Our staff are constantly by the phone to provide you with support when needed. | We will not be slow with communicating with you or ignore your needs or concerns. |
| We provide premium services such as- Home care, Live in care, Respite care, companionship care and most of all person centred care. To discuss further needs regarding what care is needed for you or your family, contact us. | We do not provide care that does not apply to any situation. Some customers may need constant help, as they struggle with mobility, so will need Live-In care. It is vital to offer all forms of care possible. |
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We have consistent carers for you- Our staff will be placed in your care based on your needs; the same staff member may not be guaranteed every time but will be communicated. |
You will not be cancelled at the last minute or be provided with different carers who do not understand your needs. |
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We are easily accessed- Our managers are here to provide you with support and reassurance. |
You will not be ignored by management when a problem occurs. |
| We have kind and compassionate carers- Our carers provide person centred support, meaning all the family will have peace of mind. | We will not provide carers who will not provide you with 10/10 service or not go the extra mile. |
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We have specialist care services- We provide specialist care such as Dementia care, Alzheimer’s care, Parkinsons care and more. With carers that are fully trained in this field of work, you will be safe and supported when provided with care. |
We will not ignore how important it is to provide specialist care services, as everyone who needs care should feel fully supported. |
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We provide end of life care- We provide end of life care that allows your loved ones to feel special right up until their last days. |
We do not ignore that your loved ones should still feel safe and supported, even in their last days. |
| We allow feedback- We have a review system via Home Care which allows us to receive positive and constructive feedback, which we can learn from as a team. | We do not ignore feedback given or reply negatively to constructive feedback. We take all reviews as a form of growth for the company. |
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