Meet the team
Welcome to Bluebird Care for Lancaster and South Lakeland! I am delighted to be directing premium care services in my home area.
My job is to make sure we provide our customers with precisely the care they want, in the way they choose, offering the value-for-money they expect. That means:
- working with our customers and their families at a personal level to get things right
- recruiting the best staff, with the right values and caring, "can-do" personalities
- investing in the training, skills and professional development of our staff, as well as offering terms and conditions commensurate with a high quality service.
- developing effective and robust quality systems that guarantee reliability and consistency of service to customers, whatever unforeseen obstacles might get thrown in the way
- always looking for ways we can innovate so as to continually improve on what we offer
I started Bluebird Care Lancaster and South Lakeland in 2015, having always had a personal interest in care and caring, and in more recent years hands-on experience supporting close relatives with dementia. This drew me into volunteer work for Alzheimers Society, organising events such as Race2Remember and becoming a trained Dementia Friends Champion which is how I first came across the Bluebird Care brand.
My professional background is in public policy and administration – my first career was as a diplomat, but I moved to the Lancaster in 2005 to raise our children and worked for Lancashire County Council in promoting transparent and accountable public services.
I have been hugely inspired by the opportunity to develop my own care business as a member of Bluebird Care network, to bring together my passion for excellent care with my professional skills.
I am married with four children. I love living in the Morecambe Bay area, proud of its rich natural beauty and cultural heritage. My hobbies include reading and sports - especially walking in the Bowland or Lakeland hills. And as I move past the 50 mark, I find I am loving gardening too!
Uncompromising Dedication to Quality
Bluebird Care was established in 2004 by Paul and Lisa Tarsey who wanted to revolutionise how care at home services were provided, striving for the highest quality and valuing the role of the care worker. They named the new business after Paul's boyhood hero Sir Donald Campbell and his famous "Bluebird" speed machines, as a tribute to Campbell's uncompromising and awe-inspiring dedication to achievement. What an honour for me then that, not only am I part of a business network with such esteemable core values, but that the area I cover includes Campbell's very own Lake Coniston and houses full-sized replicas of the "Bluebirds" at Newby Bridge.
Registered Care Manager
Allison's role is to lead and oversee a safe and effective care service, making sure we never compromise on our quality commitment to our customers and their loved ones. She is totally committed to our development as an exceptional home care service, where the person we are caring for is always at the centre of our focus. Qualified to level 3 in Management, she is linked in to local and national best practice forums to make sure she's always up-to-date with fresh ideas and new developments in the sector.
Allison has fulfilled a range of roles in both the public and private sector in her career, but it is care she loves most. Making a positive difference to someone’s life, however small, is what makes her tick, so in addition to managing, Allison loves to get out into the field and deliver care herself. She says she never wants to lose touch with what’s really important and that then motivates her to do the best she possibly can in managing the service. "We've got a fantastic team of carers out there and I feel privileged to be leading them," she says. "I can honestly say we've got a top class service."
In her spare time, Allison has developed quite a taste for adventure and may be spotted out kayaking on the River Lune or cantering over the Lakeland fells. In quieter moments, she treasures time spent with her children and grandchildren having fun.
Deputy Care Manager
Rachel deputises for the Registered Manager whenever the latter is unavailable. In her own right, she is responsible for ensuring our customers all consistently receive top quality care from our care assistants, tailored to the person's individual needs and preferences. And when it comes to new people just joining us as a Bluebird Care customer, Rachel makes sure that all carers have a detailed understanding of what tasks are required and how they must be done to suit the individual. She gathers lots of information, working with the person themselves - and/or family and other professionals if appropriate - to develop a detailed plan of care and support to share with the care assistants involved.
Often over time there are changes to a person's care requirements, so Rachel keeps in close contact with all concerned to remain up to date with every new detail and amend the service we deliver accordingly. We see care plans as live, organic documents, changing, growing, or shrinking as the days go by. This way our care assistants are never out of date with what is needed at each care visit.
Rachel assists the Registered Manager in matters of care quality, such as self-auditing and monitoring as well as compliance with the requirements of the Care Quality Commission (CQC).
She joined us in 2018, when she was only 18. But from the very get go, Rachel proved her star quality as a carer. She now lives with her partner and their two small children and in her spare time just enjoys being a mum.
Live In Care Manager
Jess will now be looking after our Live-In Care customers. She has previously been our Care Co-ordinator and now has a new challenge.
Jess says, "live-in care is a great alternative to residential care if you find you have complex care needs. It means you remain in a familiar environment with everything of yours around you. It makes you more relaxed and more able to maintain a good quality of life." Furthermore, live-in care at an earlier stage, with the flexibility of service it offers, is likely to help people stay well at home for longer. For cases like this, the companionship and housekeeping element really come into their own, enabling people to get out and about in the community that they wouldn't be able to manage without the carer's support. It makes an enormous difference to peoples' overall well-being.
Jess lives near Kendal and loves to spend time outdoors in the beautiful Lake District.
Jana is one of our Senior Carers, supporting our Bluebird Carers in the community. With her extensive knowledge of both our customers and carers, she has agreed to continue working 2 days in the community and spending 3 days in the office carrying out supervisions and ensuring that our staff are happy.
Amanda has previously been one of our Senior Carers and is now our Co-ordinator. Her task as Coordinator is to provide you with the right carers at the right time, in the right place. In home care, that is no mean feat! There are so many different factors to consider, not least geography or ensuring continuous, quality cover.
"When I joined Bluebird Care I was made so welcome by the team. I share their passion for care, and I enjoy meeting the daily challenges that this work can present. Supporting our customers by providing the best possible care is our aim every single day".
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