Meet the team

Claire Evans

Franchise Owner

Welcome to Bluebird Care for Lancaster and South Lakeland!  I am delighted to be directing premium care services in my home area.
 

My Role

My job is to make sure we provide our customers with precisely the care they want, in the way they choose, offering the value-for-money they expect.  That means:

  • working with our customers and their families at a personal level to get things right
  • recruiting the best staff, with the right values and caring, "can-do" personalities 
  • investing in the training, skills and professional development of our staff, as well as offering terms and conditions commensurate with a high quality service.
  • developing effective and robust quality systems that guarantee reliability and consistency of service to customers, whatever unforeseen obstacles might get thrown in the way
  • always looking for ways we can innovate so as to continually improve on what we offer 

About Me

I started Bluebird Care Lancaster and South Lakeland in 2015, having always had a personal interest in care and caring, and in more recent years hands-on experience supporting close relatives with dementia. This drew me into volunteer work for Alzheimers Society, organising events such as Race2Remember and becoming a trained Dementia Friends Champion which is how I first came across the Bluebird Care brand. 
My professional background is in public policy and administration – my first career was as a diplomat, but I moved to the Lancaster in 2005 to raise our children and worked for Lancashire County Council in promoting transparent and accountable public services.  
I have been hugely inspired by the opportunity to develop my own care business as a member of Bluebird Care network, to bring together my passion for excellent care with my professional skills.
I am married with four children. I love living in the Morecambe Bay area, proud of its rich natural beauty and cultural heritage.   My hobbies include reading and sports - especially walking in the Bowland or Lakeland hills.  And as I move past the 50 mark, I find I am loving gardening too!
 

Uncompromising Dedication to Quality

Bluebird Care was established in 2004 by Paul and Lisa Tarsey who wanted to revolutionise how care at home services were provided, striving for the highest quality and valuing the role of the care worker.  They named the new business after Paul's boyhood hero Sir Donald Campbell and his famous "Bluebird" speed machines, as a tribute to Campbell's uncompromising and awe-inspiring dedication to achievement.  What an honour for me then that, not only am I part of a business network with such esteemable core values, but that the area I cover includes Campbell's very own Lake Coniston and houses full-sized replicas of the "Bluebirds" at Newby Bridge. 

Allison Freedman

Registered Care Manager

Allison's role is to lead and oversee a safe and effective care service, making sure we never compromise on our quality commitment to our customers and their loved ones.  She is totally committed to our development as an exceptional home care service, where the person we are caring for is always at the centre of our focus. Qualified to level 3 in Management, she is linked in to local and national best practice forums to make sure she's always up-to-date with fresh ideas and new developments in the sector. 

Allison has fulfilled a range of roles in both the public and private sector in her career, but it is care she loves most.  Making a positive difference to someone’s life, however small, is what makes her tick, so in addition to managing, Allison loves to get out into the field and deliver care herself.   She says she never wants to lose touch with what’s really important and that then motivates her to do the best she possibly can in managing the service.  "We've got a fantastic team of carers out there and I feel privileged to be leading them," she says.  "I can honestly say we've got a top class service."   
 
In her spare time, Allison has developed quite a taste for adventure and may be spotted out kayaking on the River Lune or cantering over the Lakeland fells.  In quieter moments, she treasures time spent with her children and grandchildren having fun.

Paula Lievens

Deputy Care Manager

Paula has worked in Health Care for over 25 years in every role from carer through to owning her own agency in Australia. She started work here at Bluebird Care in 2018 and was very soon promoted to a management position. She is now our Customer Liaison . She is often a first point of contact for our customers when she meets them in their own homes to disuss their wishes and needs.. Paula is commited to creating care plans that are uniquely tailored to a person's individual situation. 

In her free time, Paula loves to travel to warmer climes. 

Jess Hyde

Coordinator

Jess is our coordinator. Her task as Coordinator is to provide you with the right carers at the right time, in the right place. In home care, that is no mean feat! There are so many different factors to consider, not least geography or ensuring continuous, quality cover.

"When I joined Bluebird Care I was made so welcome by the team. I share their passion for care, and I enjoy meeting the daily challenges that this work can present. Supporting our customers by providing the best possible care is our aim every single day".

Andrea Palamountain

Recruitment and Marketing Officer

Andrea has joined us following a long and successful career in HR and Training & Development at Beaumont College in Lancaster, a centre of excellence for supporting young people with physical and/or learning difficulties.  She holds a CIPD Diploma in Human Resource Development (Level 5).

Prior to that she also did a long stint working in the marketing team at the University of Cumbria, so she brings a wealth of skills and experience to her role with us.

‘I was excited when I saw this role advertised at Bluebird Care as I had heard lots of good positive comments about the company.  I am looking forward to combining my many years of knowledge in recruitment and marketing to obtain top quality carers for Bluebird Care.’

A key aspect of her role is to make sure we have enough staff with the right skills, knowledge and understanding to meet the needs of our customers. Compassionate, competent staff are key to providing safe, high quality homecare services that respond to our customers’ needs and preferences. And Andrea knows where to find these people!

Andrea also drives our marketing strategy, making sure people know who and where we are and the standards we work to.  This involves constant communication with everyone linked to Bluebird Care but also to the wider community.  

In her spare time, Andrea loves watching football (she is an avid long time Manchester City Supporter); and she also loves spending time socialising with her family and friends which usually includes lots of eating and drinking (Cheese & Wine especially)!

 

Team Bluebird Care

Care & Support Workers

Here are just some of our dedicated Care & Support Workers!
They provide vital care and support to customers in all aspects of their daily life. They are committed and passionate about their work, and they are proud of what they do. Our Care Workers are trusted by customers to provide the best possible care, in the most professional manner, and always with a smile!