Meet the team
John joined our Bluebird Care team in February 2016 as Care Co-ordinator. John excelled in this role, and he accepted the position of Operations Manager in August 2019.
John’s role as Operations Manager is to oversee Customer care ensuring that all care services we deliver are of the highest standard and to the Customer’s satisfaction. He will also oversee our Care Assistants ensuring that they are delivering care to the standards expected by ourselves and our Customers, and also ensuring that they are supported in their Care Assistant roles.
Having gained valuable experience as Care Co-ordinator, John is looking forward to his new role as Operations Manager and he is hoping to bring new ideas and positive changes to the whole Bluebird Care team.
John is currently working towards completing his NVQ Level 5 in Health and Social Care Leadership and Management.
Amy-Leigh joined our team as a Care Assistant in May 2017. Amy-Leigh fulfilled her caring role with confidence and professionalism, and built a great rapport with Customers and colleagues alike.
In September 2017 Amy-Leigh was promoted to Supervisor, and in February 2020, she was further promoted to the role of Care Co-ordinator.
Amy-Leigh can use all the experience she has gained as a Care Assistant and Supervisor to further her career in care as our Co-ordinator. Her caring and compassionate nature along with her professionalism will help her to fulfil her new role.
As our Care Co-ordinator, Amy-Leigh is responsible for the smooth running of our care service ensuring that our Customer's receive their visits and our Care Assistants receive their rosters. Amy-Leigh also liases with our Care Assistants, Customers, families, and other professionals to continually ensure that each Customer is getting a service that fulfils their needs.
Lana had many years caring experience before she joined our team as a Care Assistant in July 2016. Lana cares for all her Customers with compassion and professionalism, and has a natural flair in building relationships with colleagues, Customers and their families.
Lana was promoted to Supervisor in January 2019. As Supervisor, Lana supports our Care Assistants in their role and she works closely with Customers and Health professionals to ensure all our Customers care needs are met to the highest standard.
Tracy joined our team in March 2016 as a Care Assistant. Tracy had 6 years experience of providing care before working to Bluebird Care. Tracy fulfilled her role as a Care Assistant with professionalism and confidence, and built a great rapport with our customers and her colleagues.
Tracy was promoted to support supervisor in May 2017 and was further promoted to Supervisor in January 2018. Tracy works closely with Customers, families and Health Professionals to ensure high-quality customer care, and provides support to our Care Assistants.
Jackie has been an integral part of our Bluebird Care team since we opened in 2009. As our Care Manager for 10 years, Jackie was involved in many aspects of the Company, but her real passion always lay in training and staff development.
As Training Manager, Jackie’s role involves both training new team members and updating current team members training. Jackie also works with other agencies and organisations to offer a varied training programme to ensure that our care teams have the knowledge and confidence to care for our Customers who have varying conditions.
Jackie is an accredited Train the Trainer in Moving and Handling, Medication Administration, and End of Life Care. She has also attained her NVQ Level 3 Adult Safeguarding and is an Adult Safeguarding Champion. Jackie is also an Ambassador for Northern Ireland Social Care Council (NISCC).
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