Meet the team

Sue MacLaughlin

Franchise Owner

Sue started Bluebird Care Coleraine in 2009 following her experience of home care for a close family member.  Sue was disappointed with the quality and reliability of the service provided and believed that a better standard of home care should be available.

Prior to Bluebird Care, Sue had a successful career working in the health and leisure sector.  From her previous work developing health initiatives, community engagement, and managing teams she was able to bring a wealth of knowledge and experience in starting Bluebird Care Coleraine.

Sue holds extremely high standards and expectations in the delivery of our care at home service.  She believes that the reputation of Bluebird Care Coleraine is attributed to our amazing care assistants delivering our services, and the support of the management team.  Sue believes in nurturing her team at all levels and is always keen to support their development and learning.

John Fox

Registered Manager

John joined our Bluebird Care team in February 2016 as our Care Co-ordinator.  Although John had no previous experience in the health and care sector, he excelled in this role and was promoted to Operations Manager in August 2019.

John has an innovative and forward-thinking approach to his management role.  His experience from his previous employments, coupled with his learning and growth with Bluebird Care has seen him develop and lead the Operations team with great ability and confidence. 

John completed his NVQ Level 5 in Health and Social Care in January 2023, and received his Care Manager registration from RQIA in July 2023.

As Care Manager, John oversees the daily operations of the business.  His 2 main priorities are ensuring the highest standard of Customer care, and that our care assistants are happy in their role and meeting our expectations in care delivery.  John ensures that our care standards are over and above what is expected by our regulatory body (RQIA), and ensures policies and procedures are followed at all times.

Amy-Leigh McKinney

Care Co-ordinator - Coleraine Area

Amy-Leigh started her career in care with us in May 2017.  Amy-Leigh joined our team as a care assistant with all her previous experience having been in the retail sector.  Amy-Leigh fulfilled her caring role with confidence and professionalism and built a great rapport with customers and colleagues.

In September 2017 Amy-Leigh was promoted to Supervisor, and in February 2020 she was further promoted to the role of Care Co-ordinator.

Amy-Leigh’s knowledge and experience as a Care Assistant and Supervisor helped her to settle quickly into her Care Co-ordinator role. 

Amy-Leigh is responsible for the delivery of our care services in the Coleraine area.  She is in regular contact with our care assistants, customers, families, and other professionals to ensure the smooth delivery of our care services.  

Tracy Fox


Tracy joined our team in March 2016 as a Care Assistant. Tracy excelled in her role as care assistant and in January 2018 she was promoted to Supervisor.   

Tracy has a very caring and compassionate nature and a great ability to build relationships with customers and colleagues. Tracy holds high standards and great attention to detail in completing all her Supervisor duties.  

As Customer Supervisor, Tracy works closely with customers, families, health professionals, and our Operations team to ensure high-quality customer care.  Tracy is responsible for setting up customer care plans and reviewing their care to always ensure our customers are receiving the care they need.   

Lana Honeyford

Care Co-ordinator - Ballymoney/Ballymena Area

Lana joined our team as a care assistant in July 2016. Lana cared for our customers with compassion and professionalism and has a natural flair in building relationships with colleagues, customers, and their families.

Lana was promoted to Supervisor in January 2019, and in July 2021 she further progressed her care career as our Care Co-ordinator for our Ballymoney and Ballymena areas. 

Lana’s knowledge and experience as a care assistant and Supervisor proved valuable to helping her in her Care Co-ordinator role.

Lana oversees the delivery of our care services in Ballymoney and Ballymena.  She is in regular contact with our care assistants, customers, families, and other professionals to ensure our service runs smoothly.  

Gemma Arris

Customer Supervisor - Ballymoney/Ballymena Area

Gemma joined our team after moving back to Northern Ireland, having spent 10 years living and working in London.  Gemma previously worked as an Area Manager across Supported Housing services in London and Essex. She managed teams of Support workers who worked with young, vulnerable adults and children within in the community and in Foyer services. Gemma has brought a wealth of knowledge, skills and experience to our team. 

In Gemma’s role as Customer Supervisor she works closely with customers, families, health professionals, social workers and our Oerations team to ensure high quality customer care.  Gemma is responsible for setting up customer care plans, risk assessments, reviewing customer care, and maintaining regular communication to ensure our customers are always receiving the high standard care they need. 

Gemma’s dedication to team work, thorough approach, excellent communication, and attention to detail has enabled her to excel in her role. 

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