Meet the team

Sue MacLaughlin

Franchise Owner

Sue started Bluebird Care Coleraine in 2009 following her experience of home care for a close family member.  Sue was disappointed with the quality and reliability of the service provided and believed that a better standard of home care should be available.

Prior to Bluebird Care, Sue had a successful career working in the health and leisure sector.  From her previous work developing health initiatives, community engagement, and managing teams she was able to bring a wealth of knowledge and experience in starting Bluebird Care Coleraine.

Sue holds extremely high standards and expectations in the delivery of our care at home service.  She believes that the reputation of Bluebird Care Coleraine is attributed to our amazing care assistants delivering our services, and the support of the management team.  Sue believes in nurturing her team at all levels and is always keen to support their development and learning.

John Fox

Operations Manager

John joined our Bluebird Care team in February 2016 as our Care Co-ordinator.  Although John has no previous experience in the health and care sector, he excelled in this role and was promoted to Operations Manager in August 2019.

John has an innovative and forward-thinking approach to his management role.  His experience from his previous employments, coupled with his learning and growth with Bluebird Care has seen him develop and lead the Operations team with great ability and confidence.  John has completed his NVQ Level 5 in Health and Social Care.

As Operations Manager, John oversees the daily operations of the business.  His 2 main priorities are ensuring the highest standard of Customer care, and that our care assistants are happy in their role and meeting our expectations in care delivery.  John ensures that our care standards are over and above what is expected by our regulatory body (RQIA), and ensures policies and procedures are followed at all times.

 

Amy-Leigh McCloy

Care Co-ordinator

Amy-Leigh started her career in care with us in May 2017.  Amy-Leigh joined our team as a care assistant with all her previous experience having been in the retail sector.  Amy-Leigh fulfilled her caring role with confidence and professionalism and built a great rapport with Customers and colleagues.

In September 2017 Amy-Leigh was promoted to Supervisor, and in February 2020 she was further promoted to the role of Care Co-ordinator.

Amy-Leigh’s knowledge and experience as a Care Assistant and Supervisor helped her to settle quickly into her Care Co-ordinator role. 

Amy-Leigh is responsible for the running of our care service in the Coleraine area.  Amy-Leigh is in regular contact with our care assistants, customers, families, and other professionals to ensure the smooth delivery of our care services.  

Lana Honeyford

Supervisor

Lana joined our team as a care assistant in July 2016. Lana cared for our customers with compassion and professionalism and has a natural flair in building relationships with colleagues, customers, and their families.

Lana was promoted to Supervisor in January 2019, and in July 2021 she further progressed her care career as our Care Co-ordinator for our Ballymoney and Ballymena areas. 

Lana’s knowledge and experience as a care assistant and Supervisor proved valuable to helping her in her Care Co-ordinator role.

Lana oversees the delivery of our care services in Ballymoney and Ballymena.  She is in regular contact with our care assistants, customers, families, and other professionals to ensure our service runs smoothly.  

Tracy Fox

Supervisor

Tracy joined our team in March 2016 as a Care Assistant. Tracy excelled in her role as care assistant and in January 2018 she was promoted to Supervisor.   

Tracy has a very caring and compassionate nature and a great ability to build relationships with customers and colleagues. Tracy holds high standards and great attention to detail in completing all her Supervisor duties.  

As Supervisor, Tracy works closely with Customers, families, Health Professionals, and our Operations team to ensure high-quality customer care.  Tracy is responsible for setting up customer care plans and reviewing their care to always ensure our customers are receiving the care they need.   

Laura Donaghy

Supervisor

Laura joined our team in March 2021 as a care assistant.  Laura previously worked in the beauty industry but had always wanted to work as a care assistant. 

Laura quickly settled into our Bluebird Care team.  Her natural caring qualities saw her shine in her role as care assistant, and in October 2021 Laura was promoted to Supervisor.

In her role as Supervisor, Laura supports both our customers and care assistants.  Laura is the first face of Bluebird Care that our customers meet.  She is responsible for setting up our customers care plans and regularly reviews their care.  Laura liaises with customers, families, and health professionals to ensure our customers needs are always being met.  Laura also supports our care assistants by always being there if they have any queries or concerns and completing regular supervisions with them.

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