RQIA Inspection Report
Our latest RQIA Inspection report - 'no areas for improvement were found'
The RQIA is the independent body responsible for monitoring and inspecting the quality and availability of health and social care services in Northern Ireland. It is responsible for encouraging improvements within these services.
Our most recent Regulatory and Quality Improvement Agency (RQIA) inspection was unannounced, and took place on 23rd January 2023.
We were delighted to be informed that the Inspector found ‘no areas for improvement’.
The inspector looked at
- Our governance and management arrangements, reviewing areas such as staff recruitment, professional registrations, staff induction and training, and adult safeguarding.
- The reporting and recording of accidents and incidents, complaints, whistleblowing, Deprivation of Liberty Safeguards (DoLS), service user involvement, restrictive practices,
- Dysphagia management
- Covid-19 guidance
Overall, the inspector reported that there were good governance and management arrangements in place. Good practice was identified in relation to service user involvement.
The Inspector spoke with Customers and staff members, and the feedback was very positive.
Customer and relative comments to the Inspector included:
‘The girls are great….they look after me well’
‘I wouldn’t be able to stay at home without them’
‘We are very happy with Bluebird…my XXXX is very content with the staff…we don’t live locally but have the app. It gives us so much reassurance that we can check it and be sure staff have called, medication has been given etc.’
Staff comments to the Inspector included:
‘I’m very happy here.’
‘The training is excellent…it is a very proactive company…we can have open discussions…I am confident dealing with safeguarding issues…I really enjoy my job.’
