We believe that care matters and we are committed to providing the highest quality home care so that our customers can remain in their own homes.
We are an award-winning homecare agency committed to providing the highest quality homecare and support services in our area.
We believe that our care and support services are different because we put you first. We tailor our care plans to suit your needs and wishes, enabling you to remain in control of your own care in your own home for as long as possible.
At Bluebird Care Coleraine we provide care to people living throughout the Northern Trust area. We cover the North Coast area including: Coleraine; Portrush; Portstewart; Articlave; Castlerock; Macosquin; and, Castleroe. We also cover the Ballymoney and Ballymena areas including: Ballymoney town; Armoy; Mosside; Dervock; Aghadowey, Balnamore; Rasharkin; Dunloy; Cloughmills; Broughshane; Ballymena town; Galgorm; Gracehill; Ahoghill; and, Cullybackey.
Delivering high quality care is our passion and we are driven by the expectation that you should receive the same level of care that we would expect for our own families.
I would like to take this opportunity to thank you all for the effort and attention that you exercised to ensure my mother was safe and comfortable. Certainly, this often went beyond what had been originally contracted. If there was a problem you always made contact and immediately made me aware of any care concerns that had manifested. This was much appreciated. I hope very much that I can find opportunities to publicise your services.
We are regulated by the Regulation and Quality Improvement Authority (RQIA), receiving annual unannounced inspections to ensure we are delivering safe, effective and compassionate care. We are very proud that for four consecutive years, the feedback from our inspections has been excellent, with no recommendations or changes required.
INSPECTION REPORT 2018
Bluebird Care UK first opened its doors in 2004 as a small family business dedicated to providing high quality homecare services. We have now grown into a leading care at home provider, delivering around 20,000 visits each day right across the country. Our commitment to delivering the services you want, how you want them, in the comfort of your own home is stronger now than ever.
Bluebird Care Coleraine is an outstanding provider of care. Without exception, the staff are caring and professional. Nothing is ever too much trouble abd they work hard to ensure that my father is comfortable and happy. They engage with him with great empathy and his face lights up when they arrive. The staff are highly efficient. They have been quick to notice any potential medical issues and we have acted together to address them. The Live-in care service is a recent addition to my father's care and has been highly beneficial as he is never on his own which means that he is able to remain in his own home. His live-in companion works hard to ensure his comfort and safety and has provided an additional level of care and mental stimulus. The benefit of home-cooked food is great nutritionally and tailored to Dad's likes encourages him to eat. The personal interaction and reasurance of his companion is excellent as it gives a more normal life in addition to continuity of care. The entire care team work together and provide an excellent service. I feel involved in and informed about my father's care and have found communication both with and between the carers to be highly effective. I have absolute confidence in Bluebird Care Coleraine and would recommend them to anyone seeking compassionate care delivered in a professional and empathetic manner