Meet Our Manager Kelly Beal

Published: 22/05/2019

Last year after successfully proving herself as a great people person, with acute listening skills and an efficient approach to business Kelly Beal was promoted to office Manager at Bluebird Care Southend and Rochford, click 'Read More' to learn more about Kelly's story.

I joined Bluebird Care Southend and Rochford in April 2016, I was attracted to work for Bluebird Care as I had been told by a friend what a good company it was to work for. From reading the Bluebird Care website I learnt of the opportunities to progress with my career within the company and also awas intruged by the team ethos.

I have now worked in the care industry for over 7 years.
When I started out I applied for a care assistant role in a domiciliary company in Chelmsford.
Here, I spent a time working with a range of different customers, tailoring my skills and knowledge to a range of different needs. After much time working in this role and gaining the experience necessary I was promoted to field care supervisor this job role allowed me to travel all over Essex; carrying out essential risk assessments, spot checks on care staff and learning how to write reflective customer care plans.
I then joined the Bluebird Care team where I worked as care co-ordinator, my role as co-ordinator allowed me to get to know my customer base as well as develop a relationship with the care assistants. It was so important to me that I matched the right care assistant with the right customer to achieve the best possible out come. After successfully co-ordinating for a period of time I was asked how I would feel about fulfilling the vacant office manager role. I was delighted that the directors had recognized my skills and abilities. Today I enjoy managing a hard working office team, listening to and assisting with customer query's and also ensuring that the care assistants of Bluebird Care Southend and Rochford are trained to a high standard.

During my years of care I have gained my NVQ Level 3 in health and social care. I am currently studying for my Level 4 Diploma in Adult Care, and I am further qualified in 'Train - the Trainer Medication'.
I love to work in the community that I live, I feel a great sense of reward knowing that through the work I do I am giving back to my community. 
As manager it is important I work efficiently and effectively, and always have time to listen to any staff member or customer - I enjoy drawing on the knowledge learn in my NVQ to answer any questions that may arise.