The process

At Bluebird Care Southampton, we understand that life can be complicated at the best of times. That’s why we like to keep things as simple and straightforward as possible for our customers:

  • After the initial contact, we’ll liaise with you to find the best time to visit you, and will work together with you and your family to create and agree on a care plan that suits your needs and budget. We strongly advise you to give us as much detail about the person possible about their mobility, sensory issues, anxieties, etc. That way we can have a better idea of the actual care needs before we even come out to assess.
  • You will be introduced to your local support supervisor, who will be responsible for developing and managing your overall support package, and talking through any worries you may have about aspects of your care so that they don’t become persistent concerns.
  • Once we have mutually agreed on your care plan, it will be delivered exactly as agreed. Our whole ethos is built around providing ‘good old-fashioned service’ that puts the heart back into home care. We will contact you regularly to ensure you are happy with the service you are receiving, and review.
  • You will always know who is coming to deliver your care and we will keep you informed of any changes as and when necessary. Care needs change regularly; we’ll regularly review each customer’s care plan, and adapt in accordance with their wishes. The likelihood of one carer helping a person 7 days a week is not realistic. The majority of our staff work part time and everybody works alternative weekends. You will have to accept that several care assistants will get involved. If you do not want that, then the best way forward is to have one live-in care assistant dedicated to the person and who will be there 24 hours.