Important notice about our Rostering System
Published: 15/08/2022
The Digital Care Rostering System is still completely unavailable across the Health & Social Care sector....
Our Rostering system is what we use to allocate all of our customer visits to our care assistant and this information is then used to generate your invoice.
The rostering system was disabled by the technology provider due to a cyber-attack which is impacting a large number of services across health and social care and indeed the NHS. Fortunately, we do not believe we have been affected directly and therefore your personal data remains safe. However, due to the extent of the attack, it is currently not safe to use the system, and therefore we are having to action contingencies, to ensure you receive your visit(s) and that we invoice our customers and pay our staff.
We are able to check which visit(s) have taken place through our live care planning system PASS, whereby the care assistant tags in and out of visits and completes their care notes. Using this information, we will be raising a manual invoice for the period of 25th July to 7th August 2022. As this invoice is being raised manually it may look different from the invoice that you typically receive. Please be reassured upon the rostering system (which is the usual way of generating invoices) is running safely and securely, we will be sending you an invoice for this same period in its traditional format. If for any reason, there is a variance in our manual invoice and the subsequent traditional format we will contact you to explain the variance and of course rectify this if required.
At this time our rostering provider is unable to tell us when the system will be accessible, as such your next invoice period(s) and subsequent payment may also be reflected in this format.
If you have any concerns with the invoice enclosed please do of course contact our finance team on 01245 207715 or by email, otherwise please pay this as per our normal invoice terms.
Please do continue to telephone your care team on the usual telephone number if your carer has not arrived within 30 minutes of when you might usually expect them so we can continue to ensure everybody’s safety.
Thank you for your understanding and patience during this difficult time for us.
Yours faithfully,
Victoria Cleaver
Finance Manager
victoriacleaver@bluebirdcare.co.uk
