Here we explain how a Live in Care enquiry goes from "expressing interest" to starting personalised full-time quality home care support.
It is important we employ a full-time Live-In Care Manager to ensure this aspect of our business is managed effectively and to the highest of quality standards.
Our Live in Care manager and the team are well experienced in dealing with Live in Care enquiries and the ongoing management of Live in Care care and support. With over 10 years experience in providing Live in Care we have dealt with a vast range of package's and we are know just how important this service is too many of the families that we support.
If you are interested in Live in Care support for yourself or a loved one, please get in touch with our local office through live chat or through making contact using any of the methods available on the "contact us" page.
If an initial conversation confirms your interest, we will arrange for a visit to the property with one of our qualified assessor's and a member of the Live in Care team. During this time we will capture the key interests, likes and dislikes and most importantly learn how your loved one (our customer) would like to live their life. We understand each and every customer is different and therefore we spend the time in getting to know each of our customer's and their needs.
Once we have captured and understood the key needs and wants of the customer we create a bespoke Live in Care plan (which customer's and their loved ones can have an electronic copy of). Our Live in Care Assistant's will complete the tasks and follow the risk assessments that are agreed in this plan.
We will then introduce you to some of our Live in Care assistant's based on the customer's personality traits and preference's. For example we understand a gentleman who enjoy's sports and current news affairs would require a different care assistant to a female whom enjoy's sewing and reading.
We have care assistant's from a range of background's to suit a range of personality type's. All of our Live in Care assistant's here at Bluebird Care attend a bespoke training course to ensure they all provide the same high quality, personalised care.
Once the main Live in Care assistant for your package has been agreed, your Live in Care package is ready to start!
The Live-In Care manager and local office supervisors conduct on-going and active supervision through attending the customer's property. This ensures that our care staff are giving the very best quality care and that our customers are satisfied with the service.
We understand that an individuals care needs are constantly changing, and we regularly review the needs of our customer's to ensure they are getting the maximum benefit from their Live in Care Service.
How to find the right care for you or your relative
1. Find your local office
Bluebird Care delivers care from locally based offices, find yours to start your care journey today.
2. Get in touch with us
Fill in our call back form or give us a call to find out how we can help you.
We’ll come out to you to find out what you or your loved one needs to help stay independent at home.
4. Care team chosen & care starts
You'll be cared for by our specially trained team to support you to remain at home for as long as possible.