Meet the team
Munjal & Prafula Joshi
Prafula started off as a care worker at a large care company and worked herself up to be a care coordinator, but became frustrated with the way things were run. She could see inefficiencies and vast problems that made consistency of care difficult to provide. Determined that a home care company could do better she obtained all the necessary leadership and care management qualifications and founded Bluebird Care (Harrow) in 2007. Due to the great reputation she had built in Harrow she decided to open her second franchise (Brent) in 2012 to follow in the footsteps. In March 2016 the Joshi Family have taken over their third Franchise, Bluebird Care (East Hertfordshire).
We recognise that each person is valuable and unique with his and her own purpose, personality and history.
Munjal has a background in Business and Entrepreneurship, having worked for a number of start-ups and big companies including running his own shop. However, through his family he had personal experience of the poor level of care delivered and along with Prafula he passionately believed that care could and should be done better.
The package of care is specifically tailored to the needs of our customers and this is reviewed frequently to ensure it continues to meet the person’s needs.
Chaitan, Munjal and Prafula's son, has been a member of the Bluebird Care (Harrow)’s team since it first opened. He was introduced to the care industry by both his parents at a young age. Working closely with his mother Prafula he has gained first-hand experience and has learnt the majority of his skills and obtained the knowledge of how to run a busy day to day care business.
Chaitan is qualified in CMI Level 4 NVQ in Leadership and Management for Care Services and holds a Bsc Honours degree in Computer Science. Chaitan is also a registered care manager with the Care Quality Commission.
Nothing is more important than helping people live their full, independent, dignified lives within the comfort of their own homes.
Ushma, Munjal and Prafula’s daughter, has been a member of the Bluebird Care (Harrow)’s team since it first opened in 2007. She was also introduced to the care industry by both her parents at a young age. Working closely with her mother and brother she gained first-hand experience of running a busy day to day care business. Now with a broad range of experience in the care industry Ushma is the care manager for Bluebird Care (Harrow).
Ushma is qualified in Level 5 in Health and Social Care and holds a BSc Honours degree in Media Business, Ushma works very closely with her brother Chaitan who are both responsible for managing all three Franchises.
People with dementia are still people who still have stories and character, they are all individuals. They just need to be interacted in a human level.
I began my career with Bluebird Care (East Hertfordshire) as a Care Assistant in 2013, through recent promotion, I have now been given the opportunity to further my career and widen my knowledge with the company as a Care Manager.
I have extensive knowledge of all our Customer base, I have built up a good rapport with our Customers and their families, therefore have a clear understanding of their needs and requirements.
I use my experience and knowledge to train and support all our Care Assistants out of the field to ensure they are delivering the best quality care Bluebird Care delivers.
I see myself as a valuable member of Bluebird Care and enjoy working as part of a team to essentially provide the best possible care for our Customers.
Compliance and Recruitment Manager
Emma joined Bluebird Care in August 2014 as an Office Administrator, in January 2016 Emma was promoted to Recruitment & Compliance Manager. You can often see Emma out in the community attending Recruitment Fairs and working with Local Employment Agencies and Job Centres to assist with recruiting Care Assistants. Emma also manages the Compliance of the offices, ensuring Care Plans, Supervisions and other Office documentation are compliant to Franchise Support, CQC and Local Authority Standards.
She has over 15 years administrative experience and completed an NVQ Level 2 in Business Administration and IT. She has recently completed a QCF Level 4 in Leadership and Management and now intends to complete her Level 5 in Leadership and Management - Health & Social Care. Emma has previously worked in the Legal Sector and for Government agencies, this experience has helped Emma make the smooth adjustment to working within the Health and Social Care Sector.
I made the move into the Care Sector, after experiencing an illness within my family, as I wanted to be able to bring the experience I have to a company who ensured that vulnerable people received the best care they deserved and I believe that here at Bluebird this is what we offer.
I joined Bluebird Care (East Herts) in November 2015 as Care Co-ordinator. I have worked in the care industry for many years in many different sectors, as such I now have a very vast knowledge of the industry. I enjoy the everyday challenges of the care industry and thrive in this fast-paced work environment.
I enjoy working within a fantastic team and contributing towards making a difference to many people’s lives. I look forward to many more years within Bluebird Care.
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