Meet the team

Munjal & Prafula Joshi



Prafula started off as a care worker at a large care company and worked herself up to be a care coordinator, but became frustrated with the way things were run. She could see inefficiencies and vast problems that made consistency of care difficult to provide. Determined that a home care company could do better she obtained all the necessary leadership and care management qualifications and founded Bluebird Care (Harrow) in 2007. Due to the great reputation she had built in Harrow she decided to open her second franchise (Brent) in 2012 to follow in the footsteps. In March 2016 the Joshi Family have taken over their third Franchise, Bluebird Care (East Hertfordshire).

We recognise that each person is valuable and unique with his and her own purpose, personality and history.


Munjal has a background in Business and Entrepreneurship, having worked for a number of start-ups and big companies including running his own shop. However, through his family he had personal experience of the poor level of care delivered and along with Prafula he passionately believed that care could and should be done better.

The package of care is specifically tailored to the needs of our customers and this is reviewed frequently to ensure it continues to meet the person’s needs.

Chaitan Joshi


Chaitan, Munjal and Prafula's son, has been a member of the Bluebird Care (Harrow)’s team since it first opened. He was introduced to the care industry by both his parents at a young age. Working closely with his mother Prafula he has gained first-hand experience and has learnt the majority of his skills and obtained the knowledge of how to run a busy day to day care business. 

Chaitan is qualified in CMI Level 4 NVQ in Leadership and Management for Care Services and holds a Bsc Honours degree in Computer Science. Chaitan is also a registered care manager with the Care Quality Commission.

Nothing is more important than helping people live their full, independent, dignified lives within the comfort of their own homes.

Ushma Joshi


Ushma, Munjal and Prafula’s daughter, has been a member of the Bluebird Care (Harrow)’s team since it first opened in 2007. She was also introduced to the care industry by both her parents at a young age. Working closely with her mother and brother she gained first-hand experience of running a busy day to day care business. Now with a broad range of experience in the care industry Ushma is the care manager for Bluebird Care (Harrow). 

Ushma is qualified in Level 5 in Health and Social Care and holds a BSc Honours degree in Media Business, Ushma works very closely with her brother Chaitan who are both responsible for managing all three Franchises.

People with dementia are still people who still have stories and character, they are all individuals. They just need to be interacted in a human level.

Emma Brogan

Compliance and Recruitment Manager

Emma joined Bluebird Care in August 2014 as an Office Administrator, in January 2016 Emma was promoted to Recruitment & Compliance Manager. You can often see Emma out in the community attending Recruitment Fairs and working with Local Employment Agencies and Job Centres to assist with recruiting Care Assistants. Emma also manages the Compliance of the offices, ensuring Care Plans, Supervisions and other Office documentation are compliant to Franchise Support, CQC and Local Authority Standards.

She has over 15 years administrative experience and completed an NVQ Level 2 in Business Administration and IT. She has recently completed a QCF Level 4 in Leadership and Management and now intends to complete her Level 5 in Leadership and Management - Health & Social Care.  Emma has previously worked in the Legal Sector and for Government agencies, this experience has helped Emma make the smooth adjustment to working within the Health and Social Care Sector.

I made the move into the Care Sector, after experiencing an illness within my family, as I wanted to be able to bring the experience I have to a company who ensured that vulnerable people received the best care they deserved and I believe that here at Bluebird this is what we offer.

Marion Paget

Care Coordinator

I joined Bluebird Care (East Herts) in November 2015 as Care Co-ordinator. I have worked in the care industry for many years in many different sectors, as such I now have a very vast knowledge of the industry. I enjoy the everyday challenges of the care industry and thrive in this fast-paced work environment.

I enjoy working within a fantastic team and contributing towards making a difference to many people’s lives. I look forward to many  more years within Bluebird Care.

Linda Merchant

Finance Administrator

I joined Bluebird Care (East Hertfordshire) in September 2017. I am absolutely loving working alongside a great, hardworking team that we have in the office.

I have extensive experience within Finance and Administration and also excellent Customer Service skills which I always put to good use.

I hope that I can bring my experience and skills to Bluebird Care to support all of our customers and staff members.