Meet the team

Munjal & Prafula Joshi



Prafula started off as a care worker at a large care company and worked herself up to be a care coordinator, but became frustrated with the way things were run. She could see inefficiencies and vast problems that made consistency of care difficult to provide. Determined that a home care company could do better she obtained all the necessary leadership and care management qualifications and founded Bluebird Care (Harrow) in 2007. Due to the great reputation she had built in Harrow she decided to open her second franchise (Brent) in 2012 to follow in the footsteps. In March 2016 the Joshi Family have taken over their third Franchise, Bluebird Care (East Hertfordshire).

We recognise that each person is valuable and unique with his and her own purpose, personality and history.


Munjal has a background in Business and Entrepreneurship, having worked for a number of start-ups and big companies including running his own shop. However, through his family he had personal experience of the poor level of care delivered and along with Prafula he passionately believed that care could and should be done better.

The package of care is specifically tailored to the needs of our customers and this is reviewed frequently to ensure it continues to meet the person’s needs.

Chaitan Joshi


Chaitan, Munjal and Prafula's son, has been a member of the Bluebird Care (Harrow)’s team since it first opened. He was introduced to the care industry by both his parents at a young age. Working closely with his mother Prafula he has gained first-hand experience and has learnt the majority of his skills and obtained the knowledge of how to run a busy day to day care business. 

Chaitan is qualified in CMI Level 4 NVQ in Leadership and Management for Care Services and holds a Bsc Honours degree in Computer Science. Chaitan is also a registered care manager with the Care Quality Commission.

Nothing is more important than helping people live their full, independent, dignified lives within the comfort of their own homes.

Ushma Joshi


Ushma, Munjal and Prafula’s daughter, has been a member of the Bluebird Care (Harrow)’s team since it first opened in 2007. She was also introduced to the care industry by both her parents at a young age. Working closely with her mother and brother she gained first-hand experience of running a busy day to day care business. Now with a broad range of experience in the care industry Ushma is the care manager for Bluebird Care (Harrow). 

Ushma is qualified in Level 5 in Health and Social Care and holds a BSc Honours degree in Media Business, Ushma works very closely with her brother Chaitan who are both responsible for managing all three Franchises.

People with dementia are still people who still have stories and character, they are all individuals. They just need to be interacted in a human level.

Dean Morley

Operations Manager

Dean Morley has joined our team as an Operations Manager. His primary role is to support and manage our registered care manager, and help us to improve the quality of our services, and develop and grow our business. 

Dean joins us with seventeen years of experience in health and social care, education and marketing. As a former registered care manager of Bluebird Care (Ealing) between 2016 to 2022, he is familiar with our policies, procedures and ethos. 

I'm excited to help Bluebird Care (East Hertfordshire) achieve its goals and deliver the best possible care and support to its service users, employees and stakeholders. This is an amazing team that has so much to give.

Linda Merchant

Registered Care Manager

Linda originally joined Bluebird Care (East Hertfordshire) in September 2017 as a Finance Administrator. She has extensive experience within Finance and Administration and also excellent Customer Service skills which have always been put to good use.    

Between 2019 - 2023 Linda has been carrying out the role as Care Supervisor and then a Quality Assurance officer. 

Linda has been a fantastic leader in our team for over 6 years now, and has earned the respect of not only her peers, but our customers too. We were delighted that Linda accepted our offer to formally lead the team in December 2023, and to offer her the much deserved role as our registered care manager. 

Anita Clark

Training Manager

I originally started as a carer and worked my way up to training manager. I returned to BBC after a two-year break and have been tasked with creating, updating, and training new and existing carers. I enjoy the hustle and bustle of the office and love the people I work with.

With my experience and background in care of over 20 years I am able to educate and support our carers, (which extends outside the training room) in their career journey with Bluebird Care.

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