We believe that care matters and we are committed to providing the highest quality home care so that our customers can remain in their own homes.
What makes our homecare services different is that we put you first. We aim to provide you with the same standard of care that we would expect for our own families. This means valuing each person’s unique qualities and seeing them as an individual, and not as a list of care needs.
We work alongside families and individuals to tailor our services to help our customers stay in control of their own care for as long as they are able to. Delivering the very best homecare is our passion, and we strive to achieve this every day.
I am writing to you concerning the care that my father received from yourselves from his discharge from hospital to his death on the 13th of March.
We had so much trouble getting carers in through Social Services but when dad was discharged from hospital the care he got from your staff was just wonderful. They were so kind and patient with not just dad but all the family. They were all so friendly and helpful. Nothing seemed to be a problem for them and I know that mum was so grateful to have them come in everyday not just for the care they gave dad but the company and kindness they gave to her.
We had the District Nurses and Isabel Hospice and Marie Curie come in as well and everybody all worked together so well.
Please send my thanks to all your staff for making dad's last few days as easy and comfortable as they could and for their cheerfulness.