Frequently asked questions

We can answer all of your questions on the start of your care journey, all of our advice is free and with a smile!

We are experts in our field and if there is something you would like to ask, but cannot find the answer, we will always be happy to help.

You can call us on 02922 671497 and speak to Kim or Mel, Co-Ordinators 

Will I have the same care assistant each day?

This depends on how many care visits you have each week. We very rarely have just one care assistant assigned to a particular customer. This allows for periods of time where your care assistant may be away on holiday, however we do try to keep the number of your care assistants to an absolute minimum. 

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