Meet the team

We are very proud to have been rated Outstanding for Effective by the CQC; thanks to all the hard work and dedication of our team below and all our Care Assistants.

Karen Waddington

Operations Manager

Karen joined us in 2019 as Training Officer and has now moved into the position of Operations Manager responsible for both offices in Hove and Newhaven. She is still responsible for training all new care assistants and for the on-going continued professional development of the wider existing teams and carers.


Due to her astounding skills base and ability to problem solve she has taken on the whole of Operations Manager for the two businesses. This includes supporting the Registered Care Managers with compliance as well as using her knowledge as a registered nurse to guide the business, new and experienced employees to fulfil potential.

Karen considers;

The investment made in training our staff to a high standard is a testament to the level of care that’s provided ensuring all staff are prepared for the individual needs of our customers.

SJ Paradot

Registered Care Manager (Brighton & Hove) & Live- in Care Manager

SJ started with Bluebird Care (Brighton & Hove) a carer in February 2016. SJ was new to the care industry and quickly found that there was a lot to learn in order to provide the standard of care which is required of a regulated care provider. She has excelled in her roles with us and now and now holds NVQ Level 3 in Health & Social Care and is actively working towards Level 5.
Due to hard work, commitment and passion SJ was promoted to the role of Supervisor. She was subsequently was awarded a management position in 2018 as Live-in Care Manager. She is also the Registered Care Manager for the Brighton & Hove office (based in Hove), having successfully been interviewed by CQC to secure her registered status.


She is responsible for compliance, recruitment and retention and the safe running of the service, SJ also works alongside Karen Waddington, Operations Manager, and reports to directly to Gary and Michelle Johnson who collectively make up the senior management team.
SJ says;

From the first day of caring I knew this was the career path for me.

Please feel free to contact SJ to discuss your care needs by emailing: or telephone 01273 022055, option ‘2’.

Terri Matthews

Care Manager

Terri originally started with Bluebird Care (Lewes District) in July 2011 where she was the Company’s first and only carer. When the Company was in its infancy she helped with a variety duties to help get the business off the ground. Terri then left to start her own business and soon discovered that she missed her love for care. She returned to the sector where she gained experience in hospital and nursing home settings. During the pandemic Terri worked in a nursing home and was responsible for keeping residents safe. Terri has been a manual handling trainer and has considerable amount of nurse training. She holds a Level 3 diploma in Health & Social Care and will be working towards Level 5. Terri is honoured to be working with Bluebird Care once again, now as Care Manager, and is looking forward to assisting the company to new heights. 

Louise Webb

Live-In Care Supervisor

Louise has been with the Bluebird Care (Lewes Distrcit, Brighton & Hove) team since 2016 working as a key member to both teams. Holding a Level 3 in Health & Social Care, Louise works as Live-In Care Supervisor across both offices.

Louise says:

I find my job as a Live-in Care Supervisor very rewarding. It is lovely watching a person flourish and enjoy the company of our wonderful Live-in carers. We are making a positive difference to an individual’s life and that is a great feeling. Live-in Care is my passion. My priority is the wellbeing of our carers and customers, and to ensure they are receiving the best care.

Courtney- May Hesling

Lead Co-ordinator

Courtney started with Bluebird Care (Lewes District, Brighton & Hove) in November 2023 as the Lead Care Co-Ordinator across both offices. Courtney has worked within the care sector for 11 years across both residential and domiciliary care. During those 11 years, Courtney has worked across many roles from a care assistant to a deputy manager within a residential care home. Courtney is highly motivated, proactive and has a positive attitude. Courtney is keen to work as part of the team and is committed to providing clients, their families, and carers a very high-quality level of support.

Sandra Holland

Area Supervisor

Sandra started her work with Bluebird Care (Lewes District, Brighton & Hove) as a Care Worker and has been promoted to the position of Area Supervisor. She works from our Hove office, under Tracy Wood, as our lead Supervisor. Sandra's main role is to ensure the safety and wellbeing of customers and Care Workers alike.

I enjoy my work as a carer and area supervisor, I have been a carer for over 10 years and I really enjoy my role. I started with Bluebird 3 years ago, as a carer and have now worked my way to being an area supervisor. I have respect for all my customers and carers, and I like to see the customers flourish, with our help and dedication, to their care. The carers that work with us are so passionate, and understanding in what they do.

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