Customer Survey Results 2023

Results from our latest Customer Survey

Earlier this year we sent our annual Customer Survey. This survey is designed to help us, help you. It is important that we know your views and your feedback on our services so that we can continue to improve the care and support services we provide.

We have received some lovely feedback from the surveys, thank you to everyone who has returned their completed surveys. Below are the results from this year's survey.

We asked 'I am happy with the service that I receive from Bluebird Care.'

50% of respondents answered Strongly Agree,

40.6% of respondents answered Agree.

3.1% of respondents answered Neither Agree or Disagree and 6.25% of respondents did not answer the question.

We asked if 'Bluebird Care meets my care and support needs.'

50% of respondents answered Strongly Agree, 46.8% answered Agree, and 3.1% of respondents answered Neither Agree or Disagree.

We asked 'My care team are polite and treat me respectfully.'

81.25% of respondents answered Strongly Agree and 18.75% of respondents answered Agree.

We asked 'When I need to contact the office team to discuss my care needs or make changes, they are always professional and reactive to my needs.'

62.5% of respondents answered Strongly Agree, 28.12% of respondents answered Agree, 6.25% answered Neither Agree or Disagree and 3.1% of respondents responded Disagree.

We asked 'Are you aware of these services that Bluebird Care provides?'

59.37% of respondents said they were aware of our Live-in Care services.

46.88% of respondents said they were aware of our shopping services.

43.75% of respondents said they were aware of our services were we can support you to appointments or with trips out of the house.

34.37% of respondents said they were aware of our Companionship services.

25% of respondents did not answer this question and 3.1% said they didn't know about any of these services.

We asked 'Would you like any further information on any of the above? Please state which?'

15.6% of respondents have requested information on some or all of our services listed in the previous question. 59.37% did not answer the question and 25% of respondents did not want any further information.

We asked 'What do you enjoy most about the service and the visits by your care assistants?'

We received some lovely comments in response to this question here are just a few:

We asked 'Do you have any other comments, questions or concerns?'

We received a lot of lovely comments and some constructive comments too. We have addressed any questions or concerns raised with each individual customer.

90% of respondents said that 'I am likely to recommend Bluebird Care to friends or family.'

To find out more about how we can help support your or your loved at home give our friendly Customer Care team a call.