Spotlight on.....

Spotlight on our our newsest member of the Office Support Team, Eloise.

My name is Eloise Baker and I am a Training Customer Care Manager at Bluebird Care.

I started working for Bluebird Care in 2021 as a Care Assistant and I held this role for a year before becoming a Care Mentor. Soon after this in February 2023 I was approached by Carolyn and Heather to ask if I would be interested in being promoted to Training Customer Care Manager and of course I accepted!

My role involves carrying out care assessments, writing care plans, carrying out relevant risk assessments, completing six-month reviews and making relevant amendments to care plans when required. No two days are the same as a Training Customer Care Manager, one day I could be out in Cambridge completing 6-month reviews, the next day I could be in the office writing care plans or be out delivering care to our customers.

My career before Bluebird Care was very different as I worked in sales and market research. I was made redundant due to COVID-19 so I decided to become a care assistant, which was the most challenging yet rewarding thing I have ever done!

Never did I imagine I would end up with a career in care but now I cannot imagine doing anything else. I love making a difference to customers lives and ensuring they receive the highest quality care they can. I honestly do not know what I would be doing now if I wasn’t working in care!

What I most enjoy about working at Bluebird Care is speaking with our customers and helping them to feel supported in their own home in a way that puts them at the centre of their care.

Outside of work I typically like to spend time with family and friends, going out for meals or drinks and going for walks around country parks like Ferry Meadows in Peterborough.