Meet the Team... Sophia Rolfe

Sophia is our Live-In Care Service Manager based across our Exeter and East Devon offices - let's go meet her.

My main responsibility is to look after our Live-In Care Customers and their Care Assistants. I take initial enquires from Customers and meet with them to assess their needs, expectations, goals and aspirations for independent living.

Once I know the type of companionship or care they are looking for, I match them up with one of our dedicated Live-In Care Assistants who best matches their needs, and who is a good personality fit as we understand that having someone live in our Customers home with them is a big step to take so getting the right person is crucial.

I also carry out spot checks on and supervisions with all our Live-In Care Assistants to ensure the standard of care we are providing is second to none and that they feel supported in their job but also that their personal and professional development is discussed regularly.  I also undertake follow up meetings with our Customers, to ensure the service we are providing still matches their needs and requirements, ensuring that they are never without the best and most suitable care for their needs.

What do you enjoy most about your job?

I really enjoy going out and meeting the new Customers and finding out about them as a person as well as learning about their care needs. Some of the people that I meet might have just been discharged from hospital and not be as independent as they once were and more importantly as they would like to be. So it’s great to go back and see them after a few months of having one of our Live-In Care Assistants and being able to see the improvements they have made and see them enjoying life, independently, again.

What does a typical day look like in your job?

There is no typical day, every day is so different and that’s what I really enjoy about it. One day I might be meeting a new Customer, the next I’m working with a Live-In Care Assistant to help them improve their skills in cooking or professionally with a qualification, or going to see a long term Customer who is making constant improvements to their way of life and independence.

How many years have you been working in the Care Industry and how did you get started? 

I started working as a carer in a residential home in 2013 as I wanted to work in a job where I was helping people. I never thought that I would enjoy it as much as I did though. I loved getting to know all of our residents and spending time with them.

Through personal and professional development I went on to work first as a field Care Supervisor and then a Care Coordinator for a local Care Agency.  I started working at Bluebird Care in June 2015 when the opportunity of Live-In Care Service Manager became available. I loved the idea of being able to apply my skills gained in Care and Coordination to a new challenge in a company that is growing with a dynamic and forward thinking workforce.

Before I starting my career in Care I worked in television, mainly for “Who want to be a Millionaire?”, which was filmed at Television Centre in London. It was great to work at such an iconic building before it was shut down.
 



Tell us a fact or something unusual about yourself…

Both my thumbs are double jointed!! Although it’s never come in as useful as you think it might (other than making people feel funny!)