Meet the team

Louise

Registered Manager

I have been the Registered Care Manager of Bluebird Care (Welwyn & Hatfield) since August 2014 and thoroughly enjoy holding this responsibility.  I want our customers to receive the best service from Bluebird Care and always endeavour to work hard to improve the service that we provide.  Its about the little extras that we can support with that can make such a big difference to peoples lives and providing care with compassion and understanding without taking over peoples lives that supports people to live as independently as they are able to.

In 2004 I was looking to get back into work after having children and applied for a position as a part time care assistant and the rest is history, I immediately understood the difference that working in this sector can make to peoples lives.  Getting to know the little things that people like and listening to their life stories as well as knowing that the care that they receive makes a big difference to their day to day life.

Having worked my way up by holding positions as a supervisor, care co-ordinator, regional care consultant and a deputy manager has ensured that I have the knowledge and skills to be able to lead my team with the knowledge and understanding on how much hard work goes into supporting people in their own home.

Ellen

Senior Care Coordinator

I joined Bluebird Care around 6 years and you could say I am part of the furniture! I started my career in care quite early and I am really glad I did.

I started as a Carer with Bluebird Care and have completed a number of other different roles within the team including Senior Care, Care Coordinator & Care Supervisor and now Senior Care Coordinator. I'd like to think I can be an example to others that if you want to make a difference in peoples lives and develop your skills/career Bluebird Care will give the support and opportunities you will need to fulfil your goals.

I really enjoy the variety my job brings and love the positive impact we make in the lives of our customers. 

Diana

Finance & Resources Supervisor

I graduated from the University of Westminster with a BA (Hons) in Business Management.

I have been part of the Bluebird Care (Welwyn & Hatfield) team for over 5.5 years and in that time, I have undertaken a number of operational back office roles to support the team such as overseeing finance, supporting oversee human resources and undertaking special projects. 

Whilst my role isn’t directly providing care, I still really enjoy hearing from our customers when they call the office and speaking to them over the phone.

The best part of the role for me is our team. We have a really well established team and many of us have been around for years because we genuinely enjoy what we do and the difference in makes in the lives of the people we support and each other.

Helen

Customer Care Supervisor

I have worked at Bluebird Care (Welwyn & Hatfield) for over 2 and a half years.

After 25 years of doing a variety of different customer service focused roles I wanted to find a role which I felt was rewarding and made a significant contribution to others and my led me to Bluebird Care.

In my time at Bluebird Care I have undertaken a variety of roles and worked my way up to becoming a Supervisor.

As a Customer Care Supervisor my roles involves me being out and about in the community spending time with the people we support and I really enjoy the satisfaction you get when you are able to play a role in ensuring our customers get the best quality of care possible. I also enjoy meeting new customers and hearing all their wonderful life stories.

I have and still do continue to keep on recommending everyone should work within the care industry as I have found it to be the most rewarding job I have worked in in the whole of my career.

Jane

Care Coordinator

I started at when I was 18 years after 29 years and have been with Bluebird Care for over 2 years.

Since I chose a career in care I have not looked back .

I started as a carer over 10 years ago I have held various rolls during this time. As a customer care coordinator no two days are the same. I liase with carers and customers daily. I prepare weekly rotas ensuring our customer get the best quality of care. I feel a real satisfaction knowing the “Bluebird care team” makes a real difference to our customers lifes.

Rachael

Care Supervisor

I have worked for Bluebird Care ( Welwyn and Hatfield) for over a year now.

After finishing my Social Work Degree at University, I decided that I did not want to leave the Care Sector and decided to join the Bluebird Care team.

I have previously undertaken a variety of roles in the Social Care Sector including working with Children and adults in a Social Work setting, working as a carer out in the community and working as a support worker in residential settings.

I started working in the care industry when I was eighteen years old and have not looked back since.

My role as a Supervisor changes from day to day. I spend a lot of time out in the community visiting and spending time with the people that we support. I like to ensure the people we support are all receiving the best quality of care possible and like to ensure that their care plans are unique and contain every piece of information that is important to them.  

My favourite part of my job is how much I learn from others. I love to hear their life stories, about the events that have shaped their lives and their achievements . Being part of their current goals in life and helping them to achieve different milestones is so rewarding and is by far my favourite part of my role.

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