Meet the team

Ellen

Care Manager

I joined Bluebird Care around 6 years and you could say I am part of the furniture! I started my career in care quite early and I am really glad I did.

I started as a Carer with Bluebird Care and have completed a number of other different roles within the team including Senior Care, Care Coordinator & Care Supervisor and now Senior Care Coordinator. I'd like to think I can be an example to others that if you want to make a difference in peoples lives and develop your skills/career Bluebird Care will give the support and opportunities you will need to fulfil your goals.

I really enjoy the variety my job brings and love the positive impact we make in the lives of our customers. 

Diana

Finance & Resources Manager

I graduated from the University of Westminster with a BA (Hons) in Business Management.

I have been part of the Bluebird Care (Welwyn & Hatfield) team for over 5.5 years and in that time, I have undertaken a number of operational back office roles to support the team such as overseeing finance, supporting oversee human resources and undertaking special projects. 

Whilst my role isn’t directly providing care, I still really enjoy hearing from our customers when they call the office and speaking to them over the phone.

The best part of the role for me is our team. We have a really well established team and many of us have been around for years because we genuinely enjoy what we do and the difference in makes in the lives of the people we support and each other.

Helen

Senior Customer Care Supervisor

I have worked at Bluebird Care (Welwyn & Hatfield) for over 2 and a half years.

After 25 years of doing a variety of different customer service focused roles I wanted to find a role which I felt was rewarding and made a significant contribution to others and my led me to Bluebird Care.

In my time at Bluebird Care I have undertaken a variety of roles and worked my way up to becoming a Supervisor.

As a Customer Care Supervisor my roles involves me being out and about in the community spending time with the people we support and I really enjoy the satisfaction you get when you are able to play a role in ensuring our customers get the best quality of care possible. I also enjoy meeting new customers and hearing all their wonderful life stories.

I have and still do continue to keep on recommending everyone should work within the care industry as I have found it to be the most rewarding job I have worked in in the whole of my career.

Rachael

Care Supervisor

I have worked for Bluebird Care ( Welwyn and Hatfield) for over a year now.

After finishing my Social Work Degree at University, I decided that I did not want to leave the Care Sector and decided to join the Bluebird Care team.

I have previously undertaken a variety of roles in the Social Care Sector including working with Children and adults in a Social Work setting, working as a carer out in the community and working as a support worker in residential settings.

I started working in the care industry when I was eighteen years old and have not looked back since.

My role as a Supervisor changes from day to day. I spend a lot of time out in the community visiting and spending time with the people that we support. I like to ensure the people we support are all receiving the best quality of care possible and like to ensure that their care plans are unique and contain every piece of information that is important to them.  

My favourite part of my job is how much I learn from others. I love to hear their life stories, about the events that have shaped their lives and their achievements . Being part of their current goals in life and helping them to achieve different milestones is so rewarding and is by far my favourite part of my role.

Kirsty

Care Coordinator

I started as a member of the care with Bluebird Care in 2019 having never worked in care before. In that time, I have learnt lots of specialisms such as Dementia & Mental. I really enjoyed my time as a carer and really enjoyed building meaningful relationships with the customers I cared for and help them live independent lives. In the summer of 2021, I was promoted to Care Coordinator which is a role I thoroughly enjoy. 

Rupen

Director

Rupen has over 17 years of leadership experience and has been the Director of Bluebird Care (Welwyn & Hatfield) for over 7 years.


Rupen says:

We believe that all our customers deserve the highest quality care possible. We will always work with the people we serve to make this happen. Our customers and their families trust us and this is not a responsibility we take lightly.