Help With Direct Payments

Direct Payments


How do Direct Payments work?


The payments are made directly to you by the Local Authority so you can fund the care and support services that you need instead of some or all of the support or services that otherwise would be arranged for you. This gives you the opportunity to review other Care Service Providers in your local area and puts you in control of who provides your personalised homecare services.




- Q : Do I Need to employ somebody myself?


A : You can employ staff directly, or for your peace of mind you could choose a professional care provider that listens to you and creates a bespoke service to meet your needs.


- Q : How do I manage the Direct Payments?


A : All you need is a separate bank account so the money you receive for your care can be kept separate. You will need to keep a record of how the money is being spent. If a person lacks capacity to request direct payment, an “authorised person” can request the payment and manage this on their behalf.


- Q : What if I am already receiving Care Services as arranged by my Local Authority?


A : You may already have a mixture of direct payment and services arranged by your Local Authority. If you think Direct Payments may be a better option for you, you should talk this over with your Social Worker/ Care Manager or call us on 0191 567 2512.


- Q : Is it more expensive to use Bluebird Care?


A : Bluebird Care in Sunderland and Washington provides bespoke high quality care that is tailored to the needs to the customer. Talk to us and you would be surprised how really affordable quality care can be. We provide affordable solutions that reflect the needs of the customer. Call us on 0191 567 2512 to arrange a home visit to discuss your needs.


- Q : How do I change to Direct Payments?


A : Simply call Health and Wellbeing on 0191 520 5552 or e-mail: and ask for a Direct Payment referral. For more information please click

How to find the right care for you or your relative

1. Find your local office

Bluebird Care delivers care from locally based offices, find yours to start your care journey today.

2. Get in touch with us

Fill in our call back form or give us a call to find out how we can help you.

3. Assessment

We’ll come out to you to find out what you or your loved one needs to help stay independent at home.

4. Care team chosen & care starts

You'll be cared for by our specially trained team to support you to remain at home for as long as possible.

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