Our Latest Inspection Report

Published: 22/05/2019

Bluebird Care rated 'Outstanding' by Care Quality Commission

We are delighted to announce that we were rated 'Outstanding' in our recent C.Q.C. inspection.

This makes us the only home care provider in Stroud or Cirencester to be rated as Outstanding.

Below is an excerpt from our inspector's report.

Bluebird Care (Stroud and Cirencester) is based in Stroud, Gloucestershire and provides personal care to people living in their homes.... At this inspection we found the service to be Outstanding.

We heard positive comments about the service such as “what a brilliant team they are” and “Nothing is too much trouble”.

The service was outstandingly caring and understood the value of people maintaining as much independence as possible. Staff were exceptional in empowering people to maintain and regain their independence. This enabled people to return to previous roles and to take up their old hobbies and interests. People were treated with kindness and their privacy and dignity was respected. The service was proactive in enabling people to give their views about the care and support they received.

People were enabled to live safely as risks to their safety were identified, assessed and appropriate action taken to keep people safe. People's medicines were safely managed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received personalised care and the service was outstandingly responsive to the changing needs of people living with dementia. Staff made use of electronic care plans to ensure they remained up to date with the support people needed at the end of their lives. The service was outstandingly responsive to the needs of their community and continuously reviewed the needs of their local population to inform their service development.

The full report is available to download here...