Frequently asked questions

We take a considered and comprehensive approach to ensuring that your care service is exactly what is required. After every visit the care professional will record the details of activities undertaken during the visit in your care record. 

If you have any concerns at any point, please do not hesitate to give us a call on 0113 433 7500. Our friendly office team are happy to help and will do their best to make sure you recieve the care service you need. 

We would love to have a chat with you to discuss your care needs, and how Bluebird Care can work for you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us! We will develop a personalised care plan for you to review and we will introduce you to our Care Professionals that will be working with you. 

To get started, you can get in contact with us by giving us a call on 0113 433 7500, or by clicking the Contact Us section of the page. 

We will send you a bill once a fortnight. If you wish to pay by standing order (to save you having to remember to write out a cheque) just let us know. Click here for details on how to pay.

We will put together a detailed plan for each customer which, as well as setting out the care to be delivered, also shows the weekly costs. Some people will be entitled to assistance with the cost of their care either from their local Social Services office or via other Government grants.

Once we have established exactly what you want on each visit, we will work to that list. We are not able to give injections or change sterile dressings. Also, we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to our Care Professionals. Tasks will be agreed with you in advance. Any changes to the plan can be discussed with your local Bluebird Care team.  

Every member of the Bluebird Care team has been through a rigorous vetting procedure before they start working with us. In addition, all our Care Professionals will always be in uniform and all our staff carry a personalised identification card which shows their name and photograph. We will also aim to introduce you to your Care Professionals. We know that sometimes things change, so we will do our best to let you know in advance of any changes to your carer team. 

Our offices are normally open from 8.30am to 5pm Monday to Friday. Aside from this, we operate an out-of-hours emergency service with someone at the end of the telephone line to assist with any emergencies about your care. The number for your out of hours service will be provided as part of your welcome pack. 

Our experience tells us that people's care needs very often change. We therefore understand that care may need reviewing from time to time. This is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for delivering the care service for their relative. 

If there is anything we can do to enhance and improve the care you or your loved one recieves, or if you want to change the planned care service, please let us know. We also welcome feedback from you as to whether this care is meeting your needs, or the needs of your loved one. We can arrange a review at a time that suits you and make amendments to the care plan if necessary. You can reach out to us by giving us a call, or letting your Care Professional know. 

Bluebird Care is registered with the local registration body in each country in which we operate. In the UK, we are registered with the Care Quality Comission. These bodies set the minimum standards by which we operate, however in every case we seek to exceed these minimum standards by a significant margin. We are also full members of the United Kingdom Home Care Association(UKHCA). Both of these bodies have standards which set out how we should operate. We also carry Public Liability insurance.

We agree a ‘Care Plan’ which details exactly what you have instructed us to do. This then becomes the work list for each day. Click here for details of the care services we can provide. As part of our ongoing and unique relationship with pharmacies, we are also able to assist or administer your medication.

Care plans frequently evolve and we check regularly to ensure that the care we are providing is appropriate. We also welcome feedback from you as to whether this care is meeting your needs, or the needs of your loved one. We can arrange a review at a time that suits you and make amendments to the care plan if necessary.