Bluebird Care Exeter & East Devon Newsletter - January 2016

(I’m sorry if it’s bad luck to still be saying it but as this is our first newsletter of 2016, it has to be said!) 
 
I hope that your Christmas period was full of fun, laughter and happiness, whether you were with loved ones or working. 
 
Christmas does feel a long time ago now and here at Bluebird Care Exeter and East Devon we’ve certainly hit the ground in 2016 running!
 
Our CQC report for Exeter was finalised and I’m so proud to say that we were awarded Outstanding for Well Led with a rating for Good overall. We are also only one of three Bluebird Care franchises across the 200 in the UK to receive an Outstanding standard – a true testament to the hardwork and committed team in Exeter.
We also hosted our Customer Christmas Lunch in the Broadclyst Village Hall. It was a great success and the feedback from both customers and their families was what an enjoyable day it was and how they enjoyed meeting and getting to know members of the Bluebird Care office team – many of whom they speak with regularly but had never met. A massive thank you must go to Nicola our Senior Coordinator who took charge, cooked and timed perfectly a turkey dinner for over 40 people! 
 
Towards the end of last year we presented the second winner of our Community Grant, The Soundwaves Music Project with their £500 cheque. Entries have now closed for our Q4 Community Grant Award and I look forward to announcing the winner in our next Newsletter.
 

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Bluebird Care Exeter rated OUTSTANDING for Well Led and Good Overall in recent CQC Inspection

 
In an announced inspection, the CQC assessed our Exeter Office and were impressed with the level of care provided and particularly noted the outstanding leadership from Jaqueline Fyall our Registered Manager. The inspector focused on five core elements: was the service safe, effective, caring, responsive and well-led. I’m really proud to say we were rated either GOOD or OUTSTANDING in all areas.
 
In 2015 we provided care and support to 988 people their own homes across Exeter and Exmouth. Within the report, the inspector stated that “Without exception people using the service, relatives and care workers all spoke very highly of the management team and office support staff”. Service users spoke positively about the care they received, advising they were always treated with kindness and compassion and had no complaints about the care currently provided.
 
The report highlighted the outstanding leadership and support from our well organised management team and praised staff recruitment and retention initiatives such as career pathways, training and rewards to encourage a stable and skilled staff team. The inspector found that our staff morale was good and that staff were proud to work for Bluebird Care.
 
I am of course delighted that an independent inspector has recognised the fantastic level of service offered to our customers by our committed team of staff.  The report highlights just how happy our customers are and how satisfied staff are at work which is a source of considerable satisfaction.  We will continue to develop our services and hope that we can achieve outstanding overall, in time for our next inspection “
 
You can read a full copy of the inspection here: Bluebird Care Exeter CQC Report