Meet Imogen- Your first point of contact with Bluebird Care

Finding a care provider can be a very stressful and anxious time. Imogen, our Customer Service Consultant, helps to put those seeking care at ease and walks them through the process step-by-step.

About Imogen

Imogen has been an integral part of the Bluebird Care team for an impressive five years, having started her journey as a Care Assistant in the Exeter branch in 2019. Throughout her time at Bluebird, she has progressed to the role of Customer Service Consultant, contributing significantly to the seamless delivery of care services.

In her current role, Imogen plays a pivotal part in ensuring that individuals seeking care receive accurate and important information tailored to their specific needs. Collaborating closely with local teams, coordinators, and supervisors, she also engages with discharge teams, social workers, and medical professionals to guarantee a comprehensive and personalised approach to care.

Imogen's background as a former care assistant has been instrumental in shaping her approach to customer service. Her first hand experience gives her a unique understanding of diverse care needs, emphasising the importance of person-centred care. Imogen's journey from caregiver to consultant has provided her with valuable insights into various care scenarios, enabling her to offer informed advice and emotional support to those seeking assistance.

“When I was a carer I supported an end-of-life customer who used to sing “blue birds” when we were there, it always made me smile and it’s a voice I'll never forget.”

Imogens’ favourite aspect of the job lies in the satisfaction of contributing to enabling individuals' loved ones to remain in the comfort of their homes. Imogen takes pride in being part of a team that consistently goes above and beyond for its customers.

“I help people by ensuring that they get the best care service matched to their request, but I also help people by being someone they can talk to, it can be a daunting and overwhelming experience knowing you or your loved one needs care.” 

When it comes to helping people, Imogen ensures that each individual receives the best-suited care service. Beyond this, she serves as a compassionate listener and a source of solace during the often overwhelming process of seeking care.

Imogen's work is grounded in a set of core values: understanding, unwavering support, ensuring a warm and welcoming initiation into the Bluebird Care journey, and treating others as she wishes to be treated. Her commitment to these values reflects her dedication to making a positive impact on the lives of those in need of care and support. As a result of her commitment and dedication, Imogen often receives lovely feedback from those trying to navigate finding care.

“We have spoken to other companies and you are the only person that has listened to what we need and engaged with us” - Care seeker

If you or a loved one are in need of care and support, you can call or email Imogen to arrange an assessment or seek advice. We understand that seeking care is never an easy decision, however, our team is dedicated to making the transition as seamless as possible.