Meet the team

Joanna Lee

Franchise Owner

Joanna Lee is the owner and operator of Bluebird Care Cheshire East. The office opened in July 2007, and was one of the earliest in the Bluebird Care network which now has a very strong presence across the UK.

From an early career in nursing, Joanna then spent a number of years in the pharmaceutical sales industry, taking further business and management qualifications. She then went on to manage regional and national hospital sales teams providing medical devices into operating theaters and intensive care units.

When it came time for a venture of her own, Bluebird Care was the exact match for Joanna, enabling her to bring together the experiences of her career to date. The caring attributes associated with nursing added to strong management and leadership skills giving Joanna the necessary insight to direct a busy care service.

Bluebird Care’s principles of high quality care provision, on time, every time accorded with Joanna’s own objectives; to establish an outstanding care service, unrivalled in its continual commitment to excellence in serving the local people of her community.

Despite having now built a sizeable operation, this commitment remains with every new customer treated with dignity and respect, welcomed with open arms to the “Bluebird family”.

Whatever the age or the care requirements of the customer, Joanna firmly believes in looking beyond disability or the changing needs which can come with advancing years.

Everyone is treated as the unique individual that they are, never forgetting that it is a privilege to meet some very wonderful people and be able to help them live life to the full with the support of the service.

It has been, and continues to be the most rewarding role Joanna has held in her career to date!

Jaqlyn Mellor

Deputy Manager & Lead Supervisor

Jaqlyn joined Bluebird Care Cheshire East in October 2015 as supervisor, having spent the prior 5 years in support manager roles assisting people with learning difficulties. Her many skills saw her quickly promoted and supported to achieve further qualifications. Now trained to level 5 in management and leadership, Jaqlyn leads the supervisor team and deputises for our Care Manager.

I am absolutely passionate about caring and I thoroughly enjoy adding my contribution to the outstanding quality service Bluebird care delivers every day.

Jackie Powell

Senior Coordinator

Jackie joined Bluebird Care Cheshire East in 2010 bringing with her 17 years experience within the care sector. As Care Coordinator, Jackie works hard to ensure that our customers receive continuity of care from our dedicated team of care workers. 

Over her career Jackie has held Senior Care & Team Leader roles in nursing & residential care homes, as well as Deputy Community Services Manager in her home county of Somerset. Here in Cheshire Jackie has held a hospital health care position working on general medical wards & also qualified as a Risk Assessor. Her other qualifications include NVQ level 3 in Health & Social Care & Management.

I am a caring person by nature & I take great satisfaction in ensuring a quality service is delivered to our customers, enabling them to remain in their own homes for as long as possible. Working closely with our customers, their families & healthcare professionals together with the knowledge & experience I have gained since joining the care sector has enabled me to understand & meet the needs of our customers to an optimum level.

Kerry Martin

Care Coordinator

Kerry joined us on October 31st 2016 bringing much sector experience into the role of Care Coordinator;

I have worked within the care sector for the last 7 years; 3 years as a Support Manager, supporting adults with learning difficulties to maintain their independence in the community. Prior to this I was a Support Assistant for 4 years, gaining knowledge and experience whilst also completing an NVQ level 3 in Health and Social Care. I am delighted to be on the Bluebird Care Cheshire East management team, adding my skills to those of my colleagues in delivering the outstanding care services for which the company is known.

Paula Cheney


With no prior experience in the care sector, Paula quickly adapted to her role, taking her qualifications in health and social care and progressing into a supervisor support role. Her passion for caring as well as emerging management skills made promotion to supervisor a natural step. Her role encompasses staff support, supervision and training as well as all aspects of care planning, and customer reviews. Paula is a real asset to our growing supervisor team!

I joined the team at Bluebird Care Cheshire East in October 2012 as a care assistant. I arrived with no experience in social care, but quickly realised that this was the career I should have been in all along!

Charlotte Heath


Charlotte joined Bluebird Care as a Supervisor in March 2020 bringing a range of skills to the team, she has a wealth of care experience including care within the learning disability sector. Her passion for delivering high quality care is evident in her detailed approach and focus on her role, Charlotte has used her existing knowledge and skills to really hit the ground running. As a Supervisor Charlottes role involves supporting the field team, supervising our Care Assistants to assist in their ongoing development. Charlotte also focuses on our customers, carrying out regular reviews, creating care plans and focusing on all areas of customer care. We are thrilled to be welcoming her to our outstanding team. 

“After completing my degree I was still unsure of the career path I wanted to take. I applied for a position at a care company and just instantly fell in love with the job. I am delighted to work alongside the team at Bluebird, I enjoy the fast paced nature of the care sector and that no two days are ever the same”

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