Cherwell and North Buckinghamshire care provider rated Outstanding!

Published: 22/05/2019

Leading home care provider, Bluebird Care Cherwell & North Bucks has recently received exciting news - they have been rated ‘Outstanding’ by the Care Quality Commission (CQC) and are now one of the best care providers in the Oxford area. Only 1% of home care providers across the country receive this rating!

Leading home care provider, Bluebird Care Cherwell & North Bucks has recently received exciting news - they have been rated ‘Outstanding’ by the Care Quality Commission (CQC) and are now one of the best care providers in the Oxford area. Only 1% of home care providers across the country receive this rating!
 
It means they are one of a handful of Outstanding care providers across the whole of Oxfordshire and North Buckinghamshire.
 
The CQC rating was awarded following a comprehensive inspection in January 2019, and the office was given ‘Outstanding’ thanks to their caring nature, and strong leadership.
 
An extract of the CQC report, says:
 
“We received exceptionally positive feedback from all people and relatives. The feedback reflected that staff were very kind, caring and committed. People complimented the continuity of care provided by regular staff which contributed to the building of meaningful relationships.
 
Staff exceeded in recognising what was important to people and ensured a individually tailored approach that meant people's personal needs, wishes and preferences was delivered. There was evidence the staff often went 'the extra mile' to meet people's needs.”
 
Providing care in the community throughout the whole of Cherwell and North Buckinghamshire, Bluebird Care’s personal, tailor-made approach has proved to be a big hit with customers.  The business is owned and operated by Suzzanne and John Elgar - who are passionate about providing high quality care for local people.
 
Inspectors from the regulator visited the area recently to find out what services Bluebird Care was offering, and the impact these were having on people’s lives.
 
The report highlighted that Bluebird Care’s leadership, governance and culture were used to drive and improve high-quality, person-centered care.
 
Managing Director, Suzzanne Elgar, said:
 
“The inspector gave us the opportunity to sit with her initially and talk to her about our service. We took this time to discuss our very robust recruitment procedures which ensure that we only employ individuals who really would embrace our ethos.
 
We then moved on to talk about the real-time technology we use for our care plans which allows you to input data instantly to ensure information is kept up-to-date. There is also an alert system that informs you if any of the tasks are not completed. We touched on how this technology has really enhanced our service by reducing paperwork and admin, enabling us to spend more time with our customers and helping to combat things such as loneliness.”
 
As well as the high-quality provision of personal care, the report underlines the positive work that has been done to include customers in the day-to-day decisions about the care they receive.
 
The Inspector stated:
 
“People continued to receive responsive care from Bluebird Care. People, their families and healthcare professionals were fully involved in developing care plans. The care plans included information about people's personal preferences and were focused on how staff should support individual people to meet their needs.
 
For example, people's preferences about what time they preferred to have their visits. The service worked around people's availability rather than theirs. People's abilities and hobbies were considered, and staff did all they could to accommodate people's preferences. One person told us, “They fit round my needs. I feel involved in my care, yes definitely”.”
 
People were encouraged and supported to maintain links with the community to reduce the risk of social isolation. For example, people who enjoyed attending coffee mornings and community centres. The service planned people's care visit times flexible enough to accommodate their interests as well as any other social commitments.”
 
The report went onto quote customers who praised the service they receive:

“One person said, "They always ask for my permission, they respect me and I trust them. If a different person is coming they ring me up and ask me if I'm comfortable with that person. They're caring, kind and compassionate.”

One person told us, “I've got a better quality of life since I've had them. They do go the extra mile because they will stay after their time if I need them to. They help me to achieve my independence, encourage me with my mobility. I trust them they support me and accommodate my needs. I feel fully involved”.

The Care Quality Commission’s Outstanding rating allows the organisation to stand out from other providers of care across Cherwell and North Buckinghamshire.
 
Managing Directors Suzzanne and John Elgar were delighted with the report. They said:
 
“We’re so pleased that the hard work and dedication of our staff has been recognised in our most recent CQC report.
 
Our Care Manager Siobhan has worked exceptionally hard, and this is testament to her hard work. This is her first position as a Registered Care Manager, so she has done exceptionally well.
 
We put in lots of time to make sure every employee is given the training and support they need to work at the high standard we are renowned for. We judge ourselves daily by the standard of care we are delivering.
 
At the core of Bluebird Care is the idea that every customer is unique and needs to be treated with the respect and dignity they deserve.”
 
Suzzanne added:
 
“In a way, I think I also owe a final thanks to my very dear grandmother. Without her, the idea of a service, which emulates what you would expect for your family, would never have come into fruition and the idea of running a care service, let alone an ‘Outstanding’ service, would never have occurred to us.”
 
Bluebird Care is a national provider of care in the home, specialising in working with customers who live with dementia, physical disabilities and many other acute and chronic conditions. Bluebird Care work alongside their customers’ families, social services and the NHS to ensure that each person receives the care they need.
 
Bluebird Care offers a unique service of tailored care visits which range from anything from 30 minutes to full-day support. As well as personal care they also help with meal preparation, welfare checks, shopping, social trips, visits to the hospital and provide extra support for post-discharge customers.
 
For further details about Bluebird Care Cherwell & North Bucks call 01869 324293, email cherwell@bluebirdcare.co.uk or visit their website www.bluebirdcare.co.uk/cherwell-north-bucks