Direct Payment FAQs

You have the right to choose who provides your care - no matter how it is funded

Do I need an assessment from the Council?

If you’re going to pay for your own care, you don’t need to contact the Council first.  You can contact us directly to make all the arrangements for your care at home.

To get help paying for domiciliary care you will need to have an assessment from the social services team at the Council.

What are Personal Budgets?

If you’ve had a needs assessment by the Council, your personal budget is the amount of money they will pay to meet those social care needs.

You can ask the Council to manage this personal budget for you, have it paid to your care provider, or have it paid directly to you (or someone you choose).  This is called a Direct Payment.

What are Direct Payments?

You can have any funding paid to you, so that you can choose your care provider and how your needs are met in the way that suits you best.  This option should be discussed with you during your assessment.

If I’m eligible for financial support, does the Council have to choose my care provider?

No, you have the right to choose who provides your care. This is a legal right under the Care Act 2014 and will be made clear to you during the assessment process.

Will a Direct Payment cover the full cost of my chosen care?

It may not, as the hourly rate paid by the Council may not reflect the cost of care on the open market. If you have any concerns please get in touch.

Can I pay the difference if a Direct Payment doesn’t cover the cost?

You can, this is known as topping up and we have supported many customers with these "split-funded" care packages. Please contact our helpful and knowledgeable team if you would like any more information.

How to find the right care for you or your relative

1. Find your local office

Bluebird Care delivers care from locally based offices, find yours to start your care journey today.

2. Get in touch with us

Fill in our call back form or give us a call to find out how we can help you.

3. Assessment

We’ll come out to you to find out what you or your loved one needs to help stay independent at home.

4. Care team chosen & care starts

You'll be cared for by our specially trained team to support you to remain at home for as long as possible.

Contact Us