Launching Live Chat Online

Published: 22/05/2019

You may have noticed a helpful, friendly person who has appeared on our website to provide round the clock, interactive answers to specific questions. We are pleased to have launched live chat as we aim to continue providing a round the clock service to our community.

You may have noticed a helpful, friendly person who has appeared on our website to provide round the clock, interactive answers to specific questions. We are pleased to have launched live chat as we aim to continue providing a round the clock service to our community.

We find that it is not always possible to call during work hours and although we are very good at replying to emails, we want our quick replies to get even quicker!

It is because of this that we have now implemented our live chat system to provide those enquiring about care round the clock answers to their questions and enable them to request a consultation with our community liaison team at their convenience to discuss care arrangements further.

We know that arranging care is always personal and individual. It is because of this that we still like to visit those looking for care for themselves or a loved so arrangements can be made personally, however it is our aim to speed up and simplify the process as much as we can.

Feel free to try out for yourself and get interactive with us!

Nathan Brown, Community Liaison Manager explained that:
We are always looking to use technology innovatively and find that live chat is great for our team as well as those living in the community.

It speeds up the process of making care arrangements and also gives peace of mind that there is support available that is reliable, responsive and professional.

I find that our live chat team have answered most of the questions people have about care arrangements so they are much clearer about the next steps.

It also means that there is peace of mind for relatives and friends as we will call back if needed within two working hours or at their convenience.