Meet the team

Tim Roberts


Home Care in South Warwickshire is provided through a franchise owned and operated by Tim Roberts. Tim has many years’ experience at board level in service-orientated consumer facing businesses at the “high end” of the leisure sector. This background, together with the support and experience of the Bluebird Care franchisor, has made it possible for Tim to create a strong operating platform from which the team’s care specialists can provide structured and high quality care services to a range of customers within the South Warwickshire area.

The “Good Old-Fashioned Service” ethos of Bluebird Care matches Tim’s attitude to business and through this he has managed to create a care service that is both highly valued by its customers and widely respected professionally.

Tim decided to become a Bluebird Care franchisee after unexpectedly becoming the main carer for his disabled father who was suffering with Parkinson’s disease and vascular dementia. 

Nothing could have prepared me for the huge pressure and helplessness that this situation brought with it. Following my father’s death in 2008 I vowed to use my personal experience of care to operate the very best home care service possible in my local area. What Bluebird Care stands for is exactly the type of high quality care provision that I want to be associated with. We judge ourselves daily by whether the service we provide would be good enough for one of our own family members

Rebecca Weaver

Operations & Registered Manager

After being set on a life in Veterinary Medicine and studying hard Becky lost her father to early onset dementia, She needed to work and continued to pursue an animal orientated career as horses in particular are her passion. She worked as a freelance groom and also for a large animal welfare charity for almost ten years. With few prospects for progression she decided she needed a new direction.

Becky says: "My mother has worked in care since I was young and my sister followed her path. (They are both now Bluebirds I might add!) I had a lot of experience working for myself and providing a customer service role for those whose animals I had cared for so I felt I had some transferable skills for the role as well as a tough constitution, especially having done both a physically and mentally demanding role in animal welfare. 

I felt I would give it a try and it didn’t have to be permanent if it didn’t fit. I went on to work for a local care agency providing home care for elderly and disabled adults for 6 years, from that first week I never looked back.

I joined Bluebird Care in 2015 and soon completed QCF Level 2 and became a mentor. In 2017 I gained a promotion to Supervisor and achieved Level 5 QCF in Social Care Leadership & Management, in 2019 a promotion to Lead Supervisor, in 2021 I became Registered Manager, in 2022 I have taken on running the general Operations of the Business, it's goals, vision and direction.

There isn't many roles I haven't now had within Care and that stands me in a really good place to fully understand the people, the service and the value, efforts and challenges each member of the team has in their contribution to this excellent service.

Working for Bluebird has shown me there are opportunities for a career in care, I am a working example of that and I feel I can really make a difference. I want to share that with everyone who crosses my path! I enjoy meeting new customers and hearing about people’s lives and history and working with people so they can continue to lead full and independent lives as much as possible at home.

Suzanne Vine

Care Supervisor - People, Culture & Well-being

Suzanne joined Bluebird Care in December 2019. She decided to join Bluebird Care after caring for her mum when she had a life-threatening infection in her spine that almost left her paralysed. She realised that supporting others to live comfortably and safely in their own homes is something she was passionate about and joined Bluebird Care as a Care Assistant.

Suzanne was promoted to Care Supervisor in August 2020 bringing with her some key management of people experience. Suzanne takes great pride in her efforts to ensure Bluebird Care values are at the heart of everything she does.

Suzanne has great management experience and a real drive to be kind and supportive to her colleagues, helping us to get the best from our team by giving them fantastic support and a helping hand up whenever it is needed.

In 2022 Suzanne remains a Care Supervisor and has taken on a direction for People, Culture & Well-being. Suzanne is developing our Well-being Action Plan and has been integral in setting up our Walking Group "Happy Feet" Suzanne is working to offer holistic support to our team and ensure our service is inclusive and welcoming to people of all cultures, backgrounds, sexuality and gender, making sure we are all educated and ready to support all of the people in our community.

Suzanne is completing her full Mental Health First Aid qualification so she can support our staff team in all aspects. Suzanne is soon moving on to complete her Level 5 QCF in Leadership & Management.

Lisa Robinson

Care Supervisor - Complex Care & Quality Assurance

Lisa started out as a care assistant in 2007 after a career change from Pub Management and being a licensee and found she really enjoyed the work and soon completed her NVQ2 in health and social care. In 2016 she joined Bluebird Care and has since gained many extra qualifications through distance learning courses and worked her way through the career pathway to become a Home Care Professional and Mentor and gained her QCF level 3 in health and social care.

In August 2020 Lisa was promoted to Care Supervisor. Lisa is now completing her Level 5 QCF in Leadership & Management. Lisa's vast hands on care experience helps her to make sure our customers are well cared for and that we respond quickly to any changes as they happen.

In 2022 Lisa has become our Complex Care & Quality Assurance lead, making sure hospital discharges go smoothly for our customers, reviewing and writing new care plans to respond to increased care needs, more complex needs and End of Life Care and she works with Sarah to make sure Medication Administration is done safely and correctly. Lisa performs quality audits and makes sure we are consistently innovating and developing our service. 

Sarah Heydon

Coordinator & Field Mentor

Sarah has vast experience within the homecare sector having provided home care in the Warwickshire community for many years. Sarah has worked as Care Assistant, Supervisor and Coordinator for Bluebird Care Stratford & Warwick and was one of the very first staff members to join us. 

In 2017 Sarah took on the task of working with Jo in coordinating our care team. Sarah remains in this role managing the weekly rotas. Sarah supports staff with Medication training and makes sure customers are supported safely with their medicines at all times.

Sarah also introduces our new staff members to the company delivering our Induction training program making sure staff understand our values, vision and ways of working. Who better to do that than one of our longest standing employees!

Sarah loves being out in the field with our customers and staff, she finds great fulfilmment (quite rightly!) in making sure Customers care is delivered in a truly person centred way, Sarah goes out and directly supports staff to help make the link between their Care Plan and the actual care they receive. 

Jo Haverson

Training Lead & Finances Officer

Jo began her care career as a care worker but rose swiftly through various roles. Jo has been our full time coordinator. Jo has shown great and broad experience and talents, she is integral to the day to day running of the office, keeping things organised and processing Invoices and making sure we all get paid correctly too! Jo keeps her hand in with day to day coordinating which is a huge help in a pandemic.

Jo has shown a real thirst for knowledge and has been working hard on her own training and personal development- to that end she has naturally become our Training Lead- coordinating and making sure all staff receive their mandatory training as well as seeking innovation and development in what we offer to our staff for their knowledge, skills and personal development- building them up to have the ability to progress along our Career Pathway. 

Jo has gained qualifications that enable her to deliver training programmes for all levels of employees and Jo is quite rightly proud of acheiving her Level 5 QCF in Leadership & Management. Jo is also beginning work soon on acheiving her full accredited Teaching Qualification.

Page 1 of 2