Meet the team

Home Care in South Warwickshire is provided through a franchise owned and operated by Tim Roberts. Tim has many years’ experience at board level in service-orientated consumer facing businesses at the “high end” of the leisure sector. This background, together with the support and experience of the Bluebird Care franchisor, has made it possible for Tim to create a strong operating platform from which the team’s care specialists can provide structured and high quality care services to a range of customers within the South Warwickshire area.

The “Good Old-Fashioned Service” ethos of Bluebird Care matches Tim’s attitude to business and through this he has managed to create a care service that is both highly valued by its customers and widely respected professionally.

Tim decided to become a Bluebird Care franchisee after unexpectedly becoming the main carer for his disabled father who was suffering with Parkinson’s disease and vascular dementia. 

After being set on a life in Veterinary Medicine and studying hard Becky lost her father to early onset dementia, She needed to work and continued to pursue an animal orientated career as horses in particular are her passion. She worked as a freelance groom and also for a large animal welfare charity for almost ten years. With few prospects for progression she decided she needed a new direction.

Becky says: "My mother has worked in care since I was young and my sister followed her path. (They are both now Bluebirds I might add!) I had a lot of experience working for myself and providing a customer service role for those whose animals I had cared for so I felt I had some transferable skills for the role as well as a tough constitution, especially having done both a physically and mentally demanding role in animal welfare. 

I felt I would give it a try and it didn’t have to be permanent if it didn’t fit. I went on to work for a local care agency providing home care for elderly and disabled adults for 6 years, from that first week I never looked back.

I joined Bluebird Care in 2015 and soon completed QCF Level 2 and became a mentor. In 2017 I gained a promotion to Supervisor and achieved Level 5 QCF in Social Care Leadership & Management, in 2019 a promotion to Lead Supervisor, in 2021 I became Registered Manager, in 2022 I have taken on running the general Operations of the Business, it's goals, vision and direction.

There isn't many roles I haven't now had within Care and that stands me in a really good place to fully understand the people, the service and the value, efforts and challenges each member of the team has in their contribution to this excellent service.

Working for Bluebird has shown me there are opportunities for a career in care, I am a working example of that and I feel I can really make a difference. I want to share that with everyone who crosses my path! I enjoy meeting new customers and hearing about people’s lives and history and working with people so they can continue to lead full and independent lives as much as possible at home.

Lisa started out as a care assistant in 2007 after a career change from Pub Management and being a licensee and found she really enjoyed the work and soon completed her NVQ2 in health and social care. In 2016 she joined Bluebird Care and has since gained many extra qualifications through distance learning courses and worked her way through the career pathway to become a Home Care Professional and Mentor and gained her QCF level 3 in health and social care.

In August 2020 Lisa was promoted to Care Supervisor. Lisa is now completing her Level 5 QCF in Leadership & Management. Lisa's vast hands on care experience helps her to make sure our customers are well cared for and that we respond quickly to any changes as they happen.

In 2024 Lisa has become our Lead Senior & Coordinator, making sure hospital discharges go smoothly for our customers, reviewing and writing new care plans to respond to increased care needs, more complex needs and End of Life Care. Lisa also carries out the majority of our audits, manages the safe administration of medicines and organising MAR charts. Lisa coordinates the schedules for our care visits. 

Lisa is also our fully qualified trainer.

Kayleigh joined us in 2015 as a Care Assistant, since then she has had a second child, became a Mentor and then was promoted to Care Supervisor in September 2021. 

Kayleigh represents a great example of our Career Pathway and that progression is absolutely possible, she sure has fit a lot in and she talks fondly about how much she has learnt along the way! Kayleigh is an experienced Care Supervisor, leading a team of Care Assistants and she looks after a group of our lovely customers too, she is also our Star Baker!!!

Kayleigh particularly enjoys supporting newer members of the staff team, showing her enthusiasm for all things Bluebird Care. Kayleigh is an absolute ambassador of our service and always puts our people first. 

Kayleigh is working towards her Level 3 Diploma in Adult Social Care and is a fully qualified Medication trainer.

Alice joined us in January 2023, looking for a fulfilling job to wrap around her studies. Alice calls Bristol home and was studying in her final year of Theatre Studies at Warwick University. Alice fitted in straight away, her values and skills showed very quickly. Alice graduated in the summer of 2023 and had fallen in love with her work at Bluebird Care Stratford & Warwick, Alice asked to return in September 2023 full time. In October 2023 an opportunity rose within our service for a new supervisor to join us. 

Alice acheived this promotion with flying colours, showing not only her affinity for supporting people at a very high standard but some key skills in marketing. Alice will be integral to our Care service reaching more people in our community not only as a High Quality care provider but also as an excellent employer. 

Alice is currently working towards her Level 3 Diploma in Adult Social Care and is a fully qualified Medication trainer. 

Mandi is our Senior Care Assistant. Mandi has been with us at Bluebird Care Assistant since August 2013. Mandi is a true Bluebird, she has the customers at the heart of everything she does. Mandi is a huge support to our Senior team, Mandi helps us organise distribution of important documents, she is integral to keeping us updated about changes in customer's condition and mentors our Care team. 

Mandi is also on our On Call rota, supporting our service to maintain it's quality and response at all times.