Meet the team
Home Care in South Warwickshire is provided through a franchise owned and operated by Tim Roberts. Tim has many years’ experience at board level in service-orientated consumer facing businesses at the “high end” of the leisure sector. This background, together with the support and experience of the Bluebird Care franchisor, has made it possible for Tim to create a strong operating platform from which the team’s care specialists can provide structured and high quality care services to a range of customers within the South Warwickshire area.
The “Good Old-Fashioned Service” ethos of Bluebird Care matches Tim’s attitude to business and through this he has managed to create a care service that is both highly valued by its customers and widely respected professionally.
Tim decided to become a Bluebird Care franchisee after unexpectedly becoming the main carer for his disabled father who was suffering with Parkinson’s disease and vascular dementia.
Nothing could have prepared me for the huge pressure and helplessness that this situation brought with it. Following my father’s death in 2008 I vowed to use my personal experience of care to operate the very best home care service possible in my local area. What Bluebird Care stands for is exactly the type of high quality care provision that I want to be associated with. We judge ourselves daily by whether the service we provide would be good enough for one of our own family members
After being set on a life in Veterinary Medicine and studying hard Becky lost her father to early onset dementia, She needed to work and continued to pursue an animal orientated career as horses in particular are her passion. She worked as a freelance groom and also for a large animal welfare charity for almost ten years. With few prospects for progression she decided she needed a new direction.
Becky says: "My mother has worked in care since I was young and my sister followed her path. (They are both now Bluebirds I might add!) I had a lot of experience working for myself and providing a customer service role for those whose animals I had cared for so I felt I had some transferable skills for the role as well as a tough constitution, especially having done both a physically and mentally demanding role in animal welfare.
I felt I would give it a try and it didn’t have to be permanent if it didn’t fit. I went on to work for a local care agency providing home care for elderly and disabled adults for 7 years, from that first week I never looked back. I joined Bluebird Care in 2009 and soon completed QCF Level 2 and became a mentor. In 2017 I gained a promotion to Supervisor and acheived Level 5 QCF in Social Care Leadership & Management, in 2019 a promotion to Lead Supervisor and now in 2021 I am Registered Manager!
There isn't many roles I haven't now had within Care and that stands me in a really good place to fully understand the people, the service and the value, efforts and challenges each member of the team has in their contribution to this excellent service.
Working for Bluebird has shown me there are opportunities for a career in care, I am a working example of that and I feel I can really make a difference. I want to share that with everyone who crosses me path! I enjoy meeting new customers and hearing about people’s lives and history and working with people so they can continue to lead full and independent lives as much as possible at home."
Training and Care Coordinator
Jo is likely to be the person you first reach on the telephone if you call the Bluebird Care office. Jo began as a care worker but rose swiftly and now heads the coordinator team and manages staff training. In this role Jo undertakes the often complex task of compiling the rosters ensuring everybody receives their care at the right time with the right carer. Jo’s team will alert you to any unexpected changes to your daily routines. Jo is also the person to speak to about invoice queries.
Jo has gained qualifications that enable her to deliver complex training programmes for all levels of employees and Jo is quite rightly proud of acheiving her Level 5 QCF in Leadership & Management.
Sarah has vast experience within the homecare sector having provided home care in the Warwickshire community for many years. Sarah has worked as Care Assistant and Supervisor for Bluebird and was one of the very first staff members to join us.
In 2017 Sarah took on the task of working with Jo in coordinating our care team to ensure they appear as if by magic with the right customers at the right time. Sarah supports staff with Medication training and makes sure customers are supported safely with their medicines at all times.
Lisa started out as a care assistant in 2007 after a career change and found she really enjoyed the work and completed her NVQ2 in health and social care. In 2016 she joined Bluebird Care and has since gained many extra qualifications through distance learning courses and worked her way through the career pathway to become a Home Care Professional and Mentor and gained her QCF level 3 in health and social care. In August 2020 Lisa was promoted to Care Supervisor. Lisa hopes to work towards her Level 5 QCF soon. Lisa's vast hands on care experience helps her to make sure our customers are well cared for and that we respond quickly to any changes as they happen.
Suzanne joined Bluebird Care in December 2019. She decided to join Bluebird Care after caring for her mum when she had a life-threatening infection in her spine that almost left her paralysed. She realised that supporting others to live comfortably and safely in their own homes is something she was passionate about and joined Bluebird Care as a Care Assistant. She was promoted to Care Supervisor in August 2020. She takes pride in her efforts to ensure Bluebird Care values are at the heart of everything she does. Suzanne has great management experience and a real drive to be kind and supportive to her colleagues, helping us to get the best from our team by giving them fantastic support and a helping hand up whenever it is needed.
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