Meet the team

We were drawn into the care industry after witnessing first-hand the wide variety in the quality of care people experience.  We each had a grandfather receiving care at around the same time, with one service being exceptional and the other leaving a lot to be desired to put it mildly.  It made us realise two things:

1. What a difference high quality care can make to somebody’s life
2. There are not enough high quality providers out there 

That was then, and now we have 11 years’ experience of providing Outstanding home care, as rated by the Care Quality Commission (CQC).  Our simple test that runs through everything we do is that we need to provide the care that we would want our own family members to receive.  

As such, we like to think of our team as an extension of our customers’ families.  There really is no better feeling than helping somebody else out, and we constantly get a kick out of hearing the difference our teams are making to people’s lives on a daily basis.

Outside of work we are kept busy with our three children, which means Jack has increasingly less time to go fishing and play cricket, though our eldest is now just about old enough to get involved with him too, so its alright now.

After being set on a life in Veterinary Medicine and studying hard Becky lost her father to early onset dementia, She needed to work and continued to pursue an animal orientated career as horses in particular are her passion. She worked as a freelance groom and also for a large animal welfare charity for almost ten years. With few prospects for progression she decided she needed a new direction.

Becky says: "My mother has worked in care since I was young and my sister followed her path. (They are both now Bluebirds I might add!) I had a lot of experience working for myself and providing a customer service role for those whose animals I had cared for so I felt I had some transferable skills for the role as well as a tough constitution, especially having done both a physically and mentally demanding role in animal welfare. 

I felt I would give it a try and it didn’t have to be permanent if it didn’t fit. I went on to work for a local care agency providing home care for elderly and disabled adults for 6 years, from that first week I never looked back.

I joined Bluebird Care in 2015 and soon completed QCF Level 2 and became a mentor. In 2017 I gained a promotion to Supervisor and achieved Level 5 QCF in Social Care Leadership & Management, in 2019 a promotion to Lead Supervisor, in 2021 I became Registered Manager, in 2022 I have taken on running the general Operations of the Business, it's goals, vision and direction.

There isn't many roles I haven't now had within Care and that stands me in a really good place to fully understand the people, the service and the value, efforts and challenges each member of the team has in their contribution to this excellent service.

Working for Bluebird has shown me there are opportunities for a career in care, I am a working example of that and I feel I can really make a difference. I want to share that with everyone who crosses my path! I enjoy meeting new customers and hearing about people’s lives and history and working with people so they can continue to lead full and independent lives as much as possible at home.

Lisa started out as a care assistant in 2007 after a career change from Pub Management and being a licensee and found she really enjoyed the work and soon completed her NVQ2 in health and social care. In 2016 she joined Bluebird Care and has since gained many extra qualifications through distance learning courses and worked her way through the career pathway to become a Home Care Professional and Mentor and gained her QCF level 3 in health and social care.

In August 2020 Lisa was promoted to Care Supervisor. Lisa is now completing her Level 5 QCF in Leadership & Management. Lisa's vast hands on care experience helps her to make sure our customers are well cared for and that we respond quickly to any changes as they happen.

In 2024 Lisa has become our Lead Senior & Coordinator, making sure hospital discharges go smoothly for our customers, reviewing and writing new care plans to respond to increased care needs, more complex needs and End of Life Care. Lisa also carries out the majority of our audits, manages the safe administration of medicines and organising MAR charts. Lisa coordinates the schedules for our care visits. 

Lisa is also our fully qualified trainer.

Erica first joined Bluebird Care Stratford & Warwick in May 2015. Erica became a Mentor and integral to some more complex care packages. Erica took a short Care Career break to venture into a different industry and has had a great time building further on her skills, knowledge and confidence. 

Erica has since returned to us, feeling the call to care like so many of us do! Erica works part time in the Care Team and has now been promoted to the Senior Team alongside her care role.

Erica is primarily supporting Lisa, to help organise the day to day coordination of where all our brilliant staff need to be and when to make sure Customers receive a premium service, complimented by supporting the training and development of our team from new starters through to staff that have been with us for many years as part of our commitment to continuous improvement.

Erica also has a real creative ability and community mindedness, so Erica is also a great support to our community engagement projects, such as Community Care Club. 

Kayleigh joined us in 2015 as a Care Assistant, since then she has had a second child, became a Mentor and then was promoted to Care Supervisor in September 2021. 

Kayleigh represents a great example of our Career Pathway and that progression is absolutely possible, she sure has fit a lot in and she talks fondly about how much she has learnt along the way! Kayleigh is an experienced Care Supervisor, leading a team of Care Assistants and she looks after a group of our lovely customers too, she is also our Star Baker!!!

Kayleigh particularly enjoys supporting newer members of the staff team, showing her enthusiasm for all things Bluebird Care. Kayleigh is an absolute ambassador of our service and always puts our people first. 

Kayleigh is working towards her Level 3 Diploma in Adult Social Care and is a fully qualified Medication trainer.

Alice joined us in January 2023, looking for a fulfilling job to wrap around her studies. Alice calls Bristol home and was studying in her final year of Theatre Studies at Warwick University. Alice fitted in straight away, her values and skills showed very quickly. Alice graduated in the summer of 2023 and had fallen in love with her work at Bluebird Care Stratford & Warwick, Alice asked to return in September 2023 full time. In October 2023 an opportunity rose within our service for a new supervisor to join us. 

Alice acheived this promotion with flying colours, showing not only her affinity for supporting people at a very high standard. Alice will be integral to our Care service reaching more people in our community not only as a High Quality care provider but also as an excellent employer. 

Alice is currently working towards her Level 3 Diploma in Adult Social Care and is a fully qualified Medication trainer.