Meet the team

Bernadette & Hugo Mills

Franchise Owners

Since 2012, Bernadette and Hugo’s Bluebird Care franchises have been delivering home care to enable customers to remain in the comfort and familiarity of their own home. Delivering the highest quality of home care and assistance is their absolute goal and the team would be delighted to hear from anyone who is seeking support, from short daily visits to 24-hr care, for themselves or for a loved one, or who would simply like to talk to someone about the services we provide.

Bernadette and Hugo Mills live in the New Forest with their 3 children. Having previously worked in finance in London, the couple took the lifestyle decision to live and work locally. Once the children were old enough, Bernadette began to look for a business they could run which would give them family flexibility but also a bit of a challenge. They were also very aware of the growing local (and national) demand for care at home. Starting their first Bluebird Care franchise in the New Forest in 2012 certainly didn’t disappoint!

Driven by a passion to deliver high-quality care, they subsequently opened offices in Southampton (2015), Totton (2016), and, in 2017, took over the Portsmouth franchise too. Yet it is not their intention to build the biggest care business, but rather to deliver the best service on a local level through staff who genuinely care. A key focus is establishing a joint partnership between all the teams in order to provide outstanding daily home care and live-in care.

Bernadette and Hugo are particularly enthusiastic about supporting the local communities in which they now operate. Taking part in community and charity activities is very important to them, and they are as ‘hands-on’ in appearing at local events as they are in ensuring their businesses deliver care of the highest standard. You may well have seen one or both of them on the back of a carnival float, dangling from a zip wire over Portsmouth harbour, running an inflatable obstacle course or serving tea and cake in a church hall.

Rachael Benn

Head of Care

Rachael has 30 years experience in the Health and Social Care sector working in hospitals, residential and domiciliary care. Rachael is a Qualified Teacher Status (QTLS), Assessor and Trainer. In her spare time Rachael likes to spend time with her family, loves to read and travel. Rachael is responsible for the overall day to day running of Care Operations across all branches.

Sophie Emmess

Registered Care Manager

Sophie was keen to find a company that shared the values she herself stands for; compassion, looking after staff and working to provide excellent customer service. She was thrilled when she came across Bluebird Care Portsmouth. Sharing these beliefs and values, Bluebird Care provides bespoke care and ensures customers needs are the number one priority.

Having been in the care industry for more than 10 years, by working in residential homes, in the community and also supporting children, Sophie has finally found her career path. She feels very much at home in domiciliary care, as well as being part of a devoted company and a passionate care team.

Sophie has been promoted into the role of Registered Care Manager within Bluebird Care Portsmouth and is studying for her Level 5 in Health and Social Care!

In her spare time, Sophie enjoys spending time with her young family as well as running and challenging herself, completing courses like Tough Mudder and The Great South Run. We are sure that if you put any challenge in front of Sophie, she would gladly accept and conquer. 

Mihaela Popescu

Care Supervisor

Mihaela joined us in 2019 as a Care Assistant having previously worked as a Live in Carer for Bluebird Care Reading. Mihaela has always shown great strength in identifying changes in care needs for customers and was always someone that carers could reach out to. Mihaela then progressed to Induction Care Champion before stepping into her Care Supervisor role in 2021.

Mihaela will proactively seek support for all customers and carers, ensuring they are receiving the best customer service at all times. Mihaela is a conscientious, customer orientated, compassionate person.

In her spare time she enjoys spending time with her partner visiting different cities in the UK, travelling home to Romania to visit family and socialising in the community.

Jade House

Care Supervisor

Jade is the first person you will meet when you choose Bluebird Care as your care provider. She is responsible for guiding you through the process of tailoring your care wishes and needs and she works very closely with our Care Assistants to ensure you get the best care possible. Jade has worked for Bluebird Care Portsmouth since 2016 as a Care Assistant but has since grown into our Care Supervisor in 2021.

Jade is extremely passionate about person-centred care and ensures each customer has a care plan tailored to their needs, which also enhances their personal ability and dignity.

When she's not working hard in our Portsmouth office, Jade enjoys spending time with her family and friends, cleaning like Mrs Hinch and winding down at home with her son.