Meet the Team
Bluebird Care New Forest is under management of Bernadette and Hugo Mills.
Bernadette and Hugo moved into the Newforest from London and in 2012 with their two boys and daughter alongside Pete the dog! Bernadette and Hugo then decided to set up the company, to deliver a range of home care services enabling the elderly and vulnerable to remain in the comfort and familiarity of their own home whilst still receiving the care they need and deserve. Delivering the highest quality of home care and support is the Mills' absolute goal. In 2018 the Lymington branch got their first Overall Outstanding CQC (Care Quality Commission) rating!
Our teams are dedicated and work hard to ensure that our Bluebird families are supported and that these vulnerable individuals have the option to stay as long as possible at home rather than move to residential care. Our teams deliver daily care calls as well as full live in care services. Even in current Covid 19 times, our teams have not stopped! We have equipped them with all PPE possible to ensure our staff safety but also our customer safety.
Call our friendly team to hear more about the care options we have to offer! Whether you would want to get help with getting Hospital discharge in place and you will need care for 14 days to self isolate ( Use our Live in care self isolation solution!) or whether you would need extra night support with end-of-life. Contact the teams in Lymington ( 01590 678 340) or in Totton (02382 026 500) to find out more!
Bernadette and Hugo Mills
Since 2012, Bernadette and Hugo’s Bluebird Care franchises have been delivering home care to enable customers to remain in the comfort and familiarity of their own home. Delivering the highest quality of home care and assistance is their absolute goal and the team would be delighted to hear from anyone who is seeking support, from short daily visits to 24-hr care, for themselves or for a loved one, or who would simply like to talk to someone about the services we provide.
Bernadette and Hugo Mills live in the New Forest with their 3 children and Pete the dog. Having previously worked in finance in London, the couple took the lifestyle decision to live and work locally. Once the children were old enough, Bernadette began to look for a business they could run which would give them family flexibility but also a bit of a challenge. They were also very aware of the growing local (and national) demand for care at home. Starting their first Bluebird Care franchise in the New Forest in 2012 certainly didn’t disappoint!
Driven by a passion to deliver high-quality care, they subsequently opened offices in Southampton (2015), Totton (2016), and, in 2017, took over the Portsmouth franchise too. Yet it is not their intention to build the biggest care business, but rather to deliver the best service on a local level through staff who genuinely care. A key focus is establishing a joint partnership between all the teams in order to provide outstanding daily home care and live-in care.
Bernadette and Hugo are particularly enthusiastic about supporting the local communities in which they now operate. Taking part in community and charity activities is very important to them, and they are as ‘hands-on’ in appearing at local events as they are in ensuring their businesses deliver care of the highest standard. You may well have seen one or both of them on the back of a carnival float, dangling from a zip wire over Portsmouth harbour, running an inflatable obstacle course or serving tea and cake in a church hall.
Registered Care Manager
From a very young age, Becca found herself getting into care. At the age of 13 when she started working in a nursing care home helping out with housekeeping chores. She started working as a support worker for those with mental health problems and learning disabilities for the NHS. Eventually she worked with the Community Response team in the New Forest where she helped many elderly in the community.
Overall with 11 years care experience, Becca now manages our New Forest & Totton branch! She is kind and caring and will guide you through the labyrinth of care possibilities. Becca's care qualifications are Health & Social Care, NVQ Level 2 and 3 and currently she is studying for the QCF Level 5 Leadership and management in Health care. Becca has recently passed her CQC Registration and is now a CQC Registered Manager!
Becca’s spare time is taken up by her dog Demi, her 6 rabbits and her horses.
Lead Care Supervisor
Teri has been working in a customer service environment for 5 years. 2 years ago she decided to make a career change to work in the care sector, as lot of her family members work within care and nusring as well. She joined us as a Care Assistant and was recently promoted to care supervisor for our Waterside team.
Teri will be one of the first people you will meet. Her job is to guide you through the process of tailoring your care wishes and needs. She is very passionate about providing high quality care. She is a very kind, bubbly person who will always greet you with a smile. In her role, Teri carries out customer assessments and reviews, and mentors new and exisiting care workers to ensure we are providing the service you would want for your own family. If you want to change your care programme, or want to add more service to your daily routine, Teri will happily look after your needs and will try to accommodate it if possible.
In Teri's spare time, Teri loves walking her dogs and spending time with her friends and family .
Jose Duarte Do Rosario Luis
Orginally from Madeira, Duarte moved to the UK and started his career in care over 3 years ago. Duarte enjoys making a different in peoples lives and meeting people from all different walks of life. Duarte has completed his Level 2 NVQ in Social Care and is in the process of doing his NVQ Level 3.
Duarte is the first person you will meet when you choose Bluebird Care as your care provider. He is responsible for guiding you through the process of tailoring your care wishes and needs and she works very closely with our Care Assistants to ensure you get the best care possible.
In his spare time, Duarte enjoys DJing , graphic design and reading.
Malika is a new addition to our New Forest team, but has quickly established herself within the office! Malika is a gentle, kind and compassionate person who deals with all sorts of issues regarding customers and careres to ensure smooth running of the team!
Steph has been working in care for the last 10 years. Her first 3 years were in a residential nursing home. She then went onto work in home care and has been doing it ever since. From her first day in home care, Steph fell in love with it! She has since worked her way to the role of Care Coordinator.
Steph has completed her Level 2 NVQ in Social Care and is in the process of doing her NVQ Level 3.
In her spare time (if she ever gets any!) she likes to read and spend time making memories with her husband and three children.
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