From Initial enquiry to starting the care !
At Bluebird Care New Forest, we understand that life can be can complicated at the best of times. And often we get called in times of distress where families have to suddenly make decisions .
That’s why we like to keep things as simple and straightforward as possible for our customers:We realise that you have a choice and we will endeavour to meet your needs with a thorough consultation and adaptation of the care plan once we start.
After initial contact, we’ll liaise with you to find the best time to visit you, and will work together with you and your family to create and agree upon a care plan that suits your needs and budget.
You will be introduced to one of our supervisors' team, who will be responsible for developing and managing your overall support package. They will be talking through any worries you may have about aspects of your care, so that they don’t become persistent concerns. The supervisors will need as much information as possible depending on the intensity of care .If you are looking for Live in care, then we would need to get to know the person involved, simple things like how does one preferred to be called , what likes and dislikes etc. the more we know , the better we can assign people and tailor the assignment..
Once we have mutually agreed your care plan, it will be delivered exactly as agreed. Our whole ethos is to build around providing ‘good old-fashioned service’ that puts the heart back into homecare. We will contact you on a regular basis to ensure you are happy with the service you are receiving, and review.
Once started the care, our teams submit weekly rosters in the post. But if you prefer to get the schedule via email , that is perferreable as it is faster than the post . You will always know who is coming to deliver your care at certain time slots.However, you will need to expect that sometimes care staff absence can affect the schedules and we will endeavour to inform you of any changes as and when necessary if time allows us to do so. Care needs change regularly; we’ll regularly review each customer’s care plan, and adapt in accordance with their wishes and needs. It is like a working document !
All our relationships with our customers grow on this journey. We have managed to keep people at home till the end as they wish to do. This is their life and preference and we will try to make that happen.