Meet the team
I was born in St George’s Hospital and have lived most of my life in the Borough of Merton, my family goes back 5 generations who all lived in 3 connecting roads in Colliers Wood. I have had a few different careers, starting as a Chef after qualifying at Merton College and was lucky enough to cook for some very well known people, including Madonna, Sean Connery and Johnny Depp. After about 10 years as a high end chef I changed direction and began working for various homeless charities where I got the bug for Youth and Community Work and retrained as Youth Worker. I did this for a number of years before starting my own company which specialised in training other youth workers to successfully work with disaffected and challenging young people. This business was a great success and I was lucky enough to travel the world extensively. When my mum started to slow down, due to her age and various medical ailments I gave up working, moved back to Merton and spent the last 5 years of her life taking care of her. After she passed away I suddenly became aware that I needed a job with purposeIt was 2 years ago that I Joined the Bluebird Care team as a carer. I absolutely loved it!
I adored all (well nearly all) of my customers and looked forward to seeing them every day. When my own health started to slow me down I was absolutely gutted and thought I would have to give up care work completely. Fate has a way of finding solutions so when a position came up in the office, as Coordinator I applied and I was offered the job. I love my job, it can be hugely demanding and sometimes stressful but it’s extremely rewarding and we even manage to have a laugh and a joke while we’re working. It’s so nice to be back in the office with team members again, where we can support each other and provide a listening ear and a cup of tea when it’s needed. My heart will always be as a carer and I like to believe that because I personally know our customers and carers it makes me want to do my job to the very highest standards, believe me our amazing team of carers would soon tell me if I fall short on this.
Jay Patel has over 6 years of managerial experience within the financial sector. His duties involved managing 20 colleagues, building customer relations and ensuring that the customers were at the heart of his decisions.
Jay has also carried out extensive volunteering, involving community welfare and social cohesion. This involved acquiring good knowledge and understanding of community development and wellbeing.
He intends to bring a hands on approach to service provisions and access to services to this area of care. This led him to Bluebird Care, where he understands that our overall commitment is to provide quality care and ‘good old fashioned service’ at its best.
Jay is a family orientated individual and believes that with his passion in providing exceptional care, he will play a vital role in raising standards and promoting independent living to vulnerable adults, in the Local Community.
I truly feel that we can provide the same level of respect and dignity to our customers as we do to our own family members, ensuring that they are given 100%25 of our time and dedication during the time when they need us the most.
Our mission statement is simply to raise standards, build a closer relationship with the local community and to give the community what they deserve, excellence in care!
Details to follow...
Need an assessment done? want assist? reviews and spot checks ? I am your person!
Being a lead field supervisor has allowed me to support customers and care workers to the best of my abiltiy. I make sure that the care plans are put in place, the assists are completed weekly and report any other issues or concerns to external healthcare proffessionals when needed. I take pride in making sure our service is at high quality standard and will go above and beyond to make sure the needs of customers and care workers are met. It can be hard juggling all the time however, it is highly rewarding seeing customers happy with the service.
Assistant Registered Manager
I am a office junior which has taught me a wide range of skills. I am responsible for handling phone calls and dealing with queries, also ensuring that care notes are completed. I am passionate about this role as it allows me to deal with customers and provide the support that they need by contacting the neccessary helthcare proffessionals.
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