Frequently asked questions

We take a considered and comprehensive approach to ensuring that your care service delivered in full. Your Care Assistant sign in and out of every visit with records available in our industry-leading PASS system. Customers and their family members or nominated individuals can access real-time care notes, 365 days a year, from anywhere in the world. Care Assistants record task actions and customised notes in the PASS system, offering our customers and their family members complete transparency and peace of mind. 

Contact our office and make an appointment for Miguel, our Care Development Lead, to visit you for a complimentary in-home or in-hospital Care Consultation. We are also able to carry out initial Care Consultations via Zoom, FaceTime or Teams. Ask questions and learn more about how home and live-in care could work for you or your loved one. We are here to smooth the journey and make the process of exploring and setting up care as simple, straightforward and enjoyable as possible. 

We will send you a bill once a fortnight. If you wish to pay by standing order (to save you having to remember to write out a cheque) just let us know. Click here for details on how to pay.

We work with each customer to create a detailed care plan which outlines their bespoke service and provides a weekly cost.

Some customers are entitled to assistance with the cost of their care either from our local Social Services or via other Government grants. Don't hesitate to reach out regarding fees assistance - we are delighted to offer our guidance.  

Our office is open from 8.30am to 5pm Monday to Friday. Aside from this, we operate an out-of-hours emergency service. The number for your out-of-hours service can be provided for your reassurance, with a member of our local Kensington & Chelsea team at the end of the telephone line to assist with any emergencies about your care. 

Our care service evolves to suit your requirements. We carry out regular reviews so you can voice any changes you might require and we can put those amendments into action.

Your dedicated Customer Care Manager is on hand to ensure your service is tailored to your personal needs, preferences and outcomes. You can reach out any time and expect your every need to be met. 

Our team is accustomed to collaborating with family members and relevant medical professionals to deliver a person-centred care, outcome-focussed care experience.

Bluebird Care is registered with the local registration body in each country in which we operate. These bodies set the minimum standards by which we operate, however in every case we seek to exceed these minimum standards by a significant margin. We are also full members of the United Kingdom Home Care Association (UKHCA). Both of these bodies have standards which set out how we should operate. We also carry Public Liability insurance (£10million).

We agree a ‘Care Plan’ which details exactly what you have instructed us to do. This then becomes the work list for each day. Click here for details of the care services we can provide. We are able to assist with and administer your medication.

Care plans evolve organically over the duration of your service. Your Care Assistants, our Field Care Supervisors, and your dedicated Customer Service Manager regularly check to ensure the care we provide is appropriate. 

After getting to know you, your likes and dislikes, what makes you tick and what makes you 'you', we carry out our Care Assistant matching process. Should you require a care team with a particular specialism - for example, dementia care - this informs our matching process. Our Care Development Lead and your personal Customer Service Manager work closely with our Coordination team to handpick your small, dedicated team of Care Assistants to suit your personality and requirements. Your team will offer continuity of care in the event of annual leave. We always endeavour to keep the number of your Care Assistants to an absolute minimum.