Frequently asked questions

This depends on how many care visits you have each week. We very rarely have just one care assistant assigned to a particular customer. This allows for periods of time where your care assistant may be away on holiday, however we do try to keep the number of your care assistants to an absolute minimum.

As the recent pandemic has shown, people may be required to shield/isolate under the new Track and Trace system at short notice. We will try our best to provide continuity of your care with minimal disruption. You will be kept up to date with any necessary changes.