Frequently asked questions

What tasks will my care assistant carry out?

We agree a ‘Care Plan’ which details exactly what you have instructed us to do. This then becomes the task list for each day. Click here for details of the care services we can provide.

Because your needs may change, our plans will also adapt to meet your changing requirements. We check regularly to ensure that the care we are providing is appropriate.

How can I be sure that my care assistant will stay the full period of the care visit and carry out all the tasks?

We take a considered and comprehensive approach to ensuring that your care service is exactly what is required.

At Arrival

We use the highly recommended PASS System for live care planning information in order that we can see what has been done when and by whom.

During the visit

Your care worker will follow the tasks set out as in your agreed care plan.

At the end of the visit

Your care worker will sign off all tasks completed on the PASS System and write a summary of the visit. The care worker will then sign out of your visit.

At anytime after your visit has been completed you can view all tasks and the summary via OpenPASS. We can explain this further when we arrange your care package.

How do I arrange a care service with Bluebird Care?

1. Give us a call on 0141 942 1530 and a member of our office team will be happy to gather some information and set up an initial assessment with you.

2. A member of our office team will complete an assessment at a venue of your choice (e.g. our office or your house) to get a better understanding of your needs and agree the way forward.

3. You will then be contacted by a member of our office team to confirm everything is in place and you are happy still to continue.

4. Now you can simply leave the rest to us.

How do I pay for my care?

We will send you an invoice once a fortnight via the agreed method.

There are a variety of ways to pay. Click here for more details.

How much do Bluebird Care services cost and can I get any help with the fees?

Our costing varies depending on the length of the visit. We are more than happy to discuss our costs over the phone and/or send you a customer guide containing our current costs.

Some people will be entitled to assistance with the cost of their care either from their local Social Work office or via Self Directed Support (SDS). More information on SDS can be found at

Is there anything that my care assistant is not able to do?

Once we have established exactly what you want on each visit, we will work to that list.

We are not able to give injections or change sterile dressings. Also, we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to the Bluebird Care care assistant.

Tasks will be agreed with you in advance. Any changes to the care plan can be discussed with a member of our office team.

What about my personal security?

Every member of the Bluebird Care team has been through a rigorous vetting procedure before they start working with us. They are all registered under the Protecting Vulnerable Groups (PVG) Scheme and The Scottish Social Services Council (SSSC). 

In addition, all staff will always be in a Bluebird Care branded uniform and carry a personalised identification card which shows their name, photograph and signature. 

What happens when the office is closed?

Our office is normally open from 8.30am to 5pm Monday to Friday.

Aside from this, we operate an out-of-hours emergency service which is manned from 7am to 11pm. You can call our office number which will be automatically transferred to this service and there will be someone at the end of the telephone line to assist with any emergencies about your care. 

Office telephone number: 0141 942 1530

What if I don't like my care package or want to make changes?

Our experience tells us that people's care needs very often change. We therefore understand that care may need reviewing from time to time.

This is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for delivering the care service for their relative.

Should you require to make any changes to your care package we may require a minimum notice period to implement these changes, however you will be informed at the time of your request. 

What safeguards do I have?

Bluebird Care Dunbartonshire is registered with the Care Inspectorate (CS2010237767). The Care Inspectorate for Scotland are the independent regulator of social care and social work services across Scotland. To view our information on the The Care Inspectorate, please click the logo below.

All of our employees are also registered with the Scottish Social Services Council (SSSC). They protect the public by registering social service workers, setting standards for their practice, conduct, training and education and by supporting their professional development. By doing this we increase the protection of people who use services. Where people fall below the standards of practice and conduct we can investigate and take action.

We are also full members of the United Kingdom Home Care Association(UKHCA). All of these bodies have standards which set out how we should operate. We also carry Public Liability insurance (£10million).

In addtion to being registered with these bodies, we complete reference checks of any potential employee.

          UKHCA          The SSSC Logo

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