Meet the team

At Bluebird Bradford, our care staff are highly trained and motivated, but also caring and compassionate. You can rely on them and on the Bluebird Bradford team.

Laura Payne

Community Engagement Officer

Laura looks after community engagement and marketing. 

"My job is to ensure our customers are happy and comfortable with the care they are receiving. This also involves a lot of care planning for new customers who require domiciliary care, also known as home care. This service is where our carers visit once or more a day to provide care in the client’s own home.

I meet new customers, sit down with them and their families and make sure they receive the care that they want. It’s not just the customers we care for it’s the families as well.

My work means that I’m office based for three days per week and out meeting clients, old and new on the remaining two days. This can vary from one to perhaps as many as six clients per week, mainly new ones. I also work on our marketing, on days I’m in the office.

I think I’m caring, compassionate and easily approachable. I’ve had a number of different jobs in care but I’ve always been drawn back to home care, there’s just something special about it. I really enjoy getting involved in people’s care, making sure they’re comfortable in their surroundings and even becoming part of their family.

I have previously done a lot of home care for Bluebird and I still keep in touch with clients and call in to see how they’re doing.

My favourite part of the job is being out there with the people. I love the Bluebird office team but I love being out there meeting our clients even more."

Shabir Hussain

CEO - "Bluebird Care provides care that I would want for my own mother, father or family members"

CEO - MBA, FCCA, BA Hons Owner

Bluebird Care Bradford South is led by Shabir Hussain. Shabir started delivering homecare in Bradford to help support customers in the area to receive homecare and support while remaining in the comfort and familiarity of their own homes. Delivering the highest quality of homecare and support is Shabir’s absolute goal and the team would be delighted to hear from anyone who is seeking homecare for themselves or for a loved one, or would simply like to talk to someone about the services we provide.

Making a contribution in the local community has been my personal aim both in paid employment and as a volunteer.

Before Bluebird Care I worked for a housing charity for over 16 years. Giving a house to a family living in unsuitable housing/ bed and breakfast is hugely satisfying. The impact it has on the whole family is immeasurable and impossible to describe - especially the difference it makes to children's lives. 

Just as with the housing charity; the care Bluebird Care provides has a huge impact on our customers' lives. Bluebird Care provides care that I would want for my own mother, father or family members. 

Bluebird Care employs colleagues who are passionate about providing care. We empower them through good training and by giving them freedom to make decisions.

Bluebird Care customers maintain their independence because they have complete control of the care they receive.

Outside of Bluebird Care I do voluntary work for:

  • Rotary – as a member I help to fundraise for local good causes as well as helping at local events. 

  • Venture Housing Association – housing associations make a huge difference in their local communities. I am a Board Member and Chair of Corporate Services Committee. 

  • Halifax Opportunities Trust – this is local redevelopment agency. It provides support to local businesses, delivers employment initiatives as well as training designed to increase people’s skills and confidence to find employment. I am a Trustee of the charity.

Gail Fletcher

Live-In Care Manager

Gail Fletcher – Live-In Care Manager

Gail manages our live in care service.

“When someone is interested in live-in-care, or respite care, I go to meet them and discuss their needs. I get to know them and from that I put together a care plan and organise care for them.

When I meet a client, I try to look at the person as a whole and support them to live in the way they want. I look at their circumstances with them and from that, I can identify how best to support them.

Live-in-care is a relatively new service and its an area where we have a growing clientele. It’s an area of our work that growing fast and set to keep on growing quickly.

I think my experience of working in a range of care environments means I’m better able to look at the full picture of a person’s circumstances and use that to help improve their care. It’s spotting things like the mobility aids they might need and making their home environment better for them. It also allows me to best support their families and friends who are probably in the dark, when it comes to what care is available. In some ways, they benefit as much as the client. Families can be in real distress and we can reassure them and help to guide them."

Diane Holdsworth

Care Manager - Diane has over 40 years experience of providing care

Care Manager -  Train The Trainer (Infection Prevention, Safeguarding (Adults & Children), Medication, Moving & Handling), BTEC Level 5 Diploma, NVQ Level 4 & 3, all in Management & Leadership.

Diane has over 30 years experience of providing care in Calderdale. When she isn’t working she loves playing Bingo, walking in the country, socialising, and spending quality time with her family.

Holidays abroad usually take in visits to ruins, which are of special interest to Diane.

Neil Crowther

Quality Assurance Manager - "I was the sole carer for my father for over 10 years prior to his passing – Hence why I am so passionate about this role."

Quality Assurance Manager - Managing safety, Risk management, Core tools IATF 16949, Quality system auditing and internal auditing to ISO9001:2015, GDPR, COSHH. 

Hi, my name is Neil, I am a family man and father of two boys and two girls, and I hate to admit it,. at an age where I have several lovely grandchildren. I am also a stepdad to two boys and their grandchildren too. I love sports and support (on telly), both Leeds Rhinos (being an ex-rugby league amateur player) and Leeds united being a local Leeds lad. I also like to keep myself fit ish

I have been a manager for over 25 years both in Manufacturing and Quality. The last 7 years spent predominantly in a Quality and Assurance role, ensuring Quality, Health & Safety, and Environmental compliance.

Having introduced Complete Quality assurance systems in manufacturing environments being fully compliant to ISO9001:2015,and Managed Quality both product and systems for many years, Quality is key in all aspects of life, I wanted to bring my external experience to the Care Industry.

Quality is not just about product quality, it is about people, and how the company can get the best from its people, introducing methods to achieve compliance but also training and involving all staff to achieve the best in whatever environment. As a manager you often find yourself – taking constructive input from your own staff, but also your customers and anyone who has involvement/influence. It is key that you use these Inputs to try to achieve best practice disciplines in all areas. Fundamentally it’s about teams and developing teams to achieve the best outcome.

Quality and people care is fundamental in any environment and while in my previous roles I was not involved directly in my working environment as a people carer, in my personal life I have had significant involvement directly in people care as I was the sole carer for my father for over 10 years prior to his passing – Hence why I am so passionate about this role.,

Qualifications - HNC mechanical engineering, Managing safety, Risk management, Core tools IATF 16949, Quality system auditing and internal auditing to ISO9001:2015, GDPR, COSHH, together with all the necessary Care related training (Care Certificate 1 through 15 and several others) and Safeguarding train the trainer qualifications.