The results of our Annual Customer Satisfaction Survey 2023 are here!

We always aim to improve our services, and our Annual Customer Satisfaction Survey helps us understand what our customers truly think.

In November, we distributed our Annual Satisfaction Surveys to all our customers, seeking their feedback on the care and support provided by Bluebird Care East Staffs and South Derbyshire. We are pleased to have received a 78% response rate and we are delighted with the results.

of our customers stated they would recommend Bluebird Care to friends or family, with 79% of these customers stating they are very likely to recommend us.

Below are some of the wonderful comments we received:

Care, support and communication is excellent.

All staff, Carers and office & management are extremely supportive and always there to support and assist whenever needed.

Staff are good at assessing my needs without me having to tell them.

You are very understanding. The care and consideration given to our parents has been outstanding, the whole package has just been excellent.

Our Carers strive to deliver our core values every day and it is evident that our customers are feeling the benefit of the trust, loyalty and support our Carers feel towards Bluebird Care. Many customers individually praised specific care staff, feeling they deserved special recognition. We shared these heartfelt comments with the staff involved.

Please click our Customer Satisfaction Survey 2023 to view the full results.

We would like to thank everyone who has taken the time to complete our Annual Survey. With your feedback, we can make the Bluebird Care service the best it can be.

We would also like to extend our gratitude to the entire Bluebird Care Team for their ongoing dedication and compassion in providing care to all our customers.