Meet the team

Ian Barnes

Franchise Owner

I started Bluebird Care Shropshire in 2009 having left my employment as Managing Director of a successful chain of Garden Centres shortly before.  At that time I felt that my commercial skills and experience was well suited to the Bluebird Care franchise model and decided to be my own boss for the first time.  It was a big step for me and a bit scary,  but I was confident that I could make a difference in the Care Sector and wanted us to be the best in the county. 

I had recently been very poorly myself having had kidney failure over a number of years  and  then needed a kidney transplant in 2007. My sister very kindly gave me one of hers, it is still going strong so must have been a good one!!  I will always be very grateful to her for giving me such a precious gift, but also to the numerous people in the NHS and the care sector who helped me when I needed it. To be honest that care has never stopped and continues today. 

So in starting Bluebird Care Shropshire I had an opportunity to repay some of the help and kindness that I was shown and set out to provide a high standard of care to the people of Shropshire who needed it.  It was my chance to give something back.  Through Bluebird Care I am passionate about providing excellent care and that passion has not diminished over the years.  

The culture of my business is about delivering excellent care to people in their own homes and to go the extra mile for the people we support.  A culture that is shared by the senior team in Shrewsbury and Oswestry and filters down to all of our care staff.  That has enabled us to grow our service rapidly over the last 10 years. We have established a good reputation and work hard to maintain it.  We are not perfect and things do go wrong from time to time, but we try hard to improve and learn.  I am proud of what we have achieved together and look forwards to the next 10 years.

I have lived in Shropshire with my wife Rosanna for the last 28 years, raising our 2 young children here. They are both grown  now:  Gemma is a qualified Social Worker and manager with Action for Children and is mum to my two granddaughters Mia & Evie;  Chris works in Bluebird Care managing our payroll and has recently started his own property development business. 

I am a keen golfer and play at Church Stretton most weeks weather permitting and I enjoy spending time with my two granddaughters.  

Claire Flavell

Director Of Care

I left school in 1986 and started my training as a veterinary nurse. I had my daughter in 1990 and started work in a local care home in the evenings- I've worked in the care sector ever since.

I really enjoyed working with people who had an acquired brain injury and started my journey as a support worker. In 2009 I became outreach worker for Headway Shropshire and then a care coordinator (care manager) until July 2013, which was when I joined Bluebird Care. I have completed my level 7 in management and Level 5 in health and social care.

In my spare time I love running and I have completed a few half marathons and several 10k’s. I also enjoy mountain biking. I met my husband in 1987 and we have two grown up children and 3 wonderful granddaughters. We also have two dogs, Morgan and Molly, and love long weekends away in our campervan exploring our beautiful countryside with them.

I love working for Bluebird care because we strive to find solutions and make things work, adapting to the needs of our customers and organisation. I have such a fantastic team around me and that makes a world of difference.

Ross Hardstaff

Care Manager

My name is Ross and I am the care manager for Bluebird care Oswestry. I started working at Bluebird Care in February 2017 and having worked in the care sector for many years, I have a lot of experience and knowledge that I will use to continue making sure Bluebird care Oswestry deliver excellent care to our customers.

In the past I have supported adults with learning disabilities in a residential care setting before moving on to work with children with challenging behaviour.

I am very passionate about what I do in my work and my home life, so I will be fully committed in making sure Bluebird Care Oswestry maintain a high standard of care to the customers and to my care team.

Sue Barlow

Business Development Officer

I started at Bluebird Care Shropshire as Business Development Officer in November 2020 to focus on the marketing and business development opportunities here at Shrewsbury, Oswestry and Church Stretton.

Besides, I bring a wealth of experience to Bluebird Care from my professional background in marketing from within several different sectors including, FMCG, retail and professional services. I can utilise my transferable skill set and expertise in marketing to support the business, to develop and expand their range of current and future services, in line with the needs and requirements of our customers throughout Shropshire.

“I enjoy being able to combine my skill set and creativity and my passion for helping people, whilst adding value and supporting the great care team within Bluebird Care Shropshire”.

Outside of work, I love going on adventures and making memories with my young son, enjoying nature, walking my cocker spaniel and exploring the countryside on my bike.

I am based primarily at our Bayston Hill office, where I can be contacted via the main office number.

Sammie Milton

Recruitment Officer

In 2012 I started my journey in the care industry as a care assistant. Not knowing where my interests would lead I soon discovered my interest for care. I joined Bluebird Care in February 2014 as an Apprentice. In May 2015 I completed my Level 3 NVQ in Business & Administration, which was when I was promoted to Manager's Assistant. Over the past few years I have discovered a real enthusiasm for working in the care sector, I always hope to provide our customers and care assistants with effective support and guidance as first point of contact in the office or over the telephone. As I really thrived ensuring the business is running smoothly and that our customers and care assistants receive excellent customer service, I wanted to gain more understanding within the domiciliary care sector. I completed my Level 5 QCF in Health & Social care in January 2018 which expanded my knowledge of the care setting.

Outside of work I enjoy spending time with my family and friends especially when food is involved! I like to try and keep fit by walking, and have a keen interest in the fashion and beauty industry.

I like working for Bluebird Care because I believe that we stand out as care company with a difference, we are person centred and FANTASTIC!

Claire Gwilliam

Training Officer

I have lived in Bayston Hill all my life and came in to the care industry in 2013 at Bluebird Care. I started off as a care assistant, then became a Supervisor for the Shrewsbury area. I did a little bit of training in my time as a Supervisor and decided this was something I was passionate about; making sure the team were trained to a high standard. In April 2016 I became training officer and now deliver the training for new and existing members of staff. I am always trying to develop my skills I have just completed my Level 5 in Health and Social Care.

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