Meet the team

David Cowan

Franchise Owner

Bluebird Care Liverpool is owned and managed by David Cowan. Born and raised in the city, David also studied at the University of Liverpool which he left in 1993 with a Masters’ degree, some linguistic ability, and a desire to work abroad. 

Having spent time working in France and Germany David returned to the UK and most recently spent five years in London as UK & Ireland General Manager with a multinational organisation. Returning to Liverpool, he brings a wealth of professional management experience to Bluebird Care. 

Like many other people, David’s first real experience of the care industry came at a time when a close relative was in need of daily assistance in her home. The excellent support she received gave her great comfort in the final months of her life.
David believes passionately that everyone should have the highest level of care that we would all want for our loved ones, and that is the standard that Bluebird Care Liverpool will be judged by.

Alison Holden

Operations Manager

Alison was born in Liverpool and grew up the Garston and Wavertree area.

She has worked in the care industry for over 20 years in many different settings. Alison worked in schools supporting children with complex needs, disabilities and behavioural problems. In addition to this she has worked in hospitals and nursing homes, and also as a support worker looking after adults with disabilities in their own homes.

Joining Bluebird Care (Liverpool) in April 2015, Alison quickly progressed to Supervisor and then to Care Manager and is now in her fourth year in this role.

Alison has a great deal of experience, knowledge and qualifications which she has gathered over the years. Outside of work she has also been the main carer for older family members and understands the challenges involved for families.

Alison’s role as Operations Manager is to monitor and to make sure that the highest standard of care continues to be delivered to our customers, supporting the care staff in their work.

Alison’s philosophy is to treat people the way she wants to be treated herself and care for people the way she wants her family to be cared for. 

With her wealth of knowledge and expertise, Alison is a most valuable member of our team, ensuring care is always delivered to the highest of standards.

Suzanne Jones

Care Manager

Suzanne was born in Wavertree and from a young age worked as a tailoress until starting a family.

Suzanne left this line of work to become the main carer for her parents. This later became her inspiration for working in the care industry.

In 2017, Suzanne briefly worked as a care worker, supporting a lady with severe physical disabilities in her own home before joining the Bluebird Care (Liverpool) team in June 2017. She quickly progressed to Supervisor and most recently to Care Manager and is currently training towards her NVQ level 3.

Suzanne is a warm, friendly member of our team with a genuine care and empathy for others. She says, "I love my job, the staff I work with and, of course, our customers. I feel we're creating a great bond with them and their families and making a difference in their lives".

Victoria Cusack

Care Co-ordinator

Born and raised in Liverpool, Victoria joined the Bluebird Care team in April 2017 as a care assistant.  She then moved into a new role as office administrator and has recently taken on the role of Care Co-ordinator. 

Before working in the care sector, Victoria worked in a coffee shop for ten years and gained valuable experience of dealing with the general public.  She has travelled around India and Asia and is fluent in Spanish. Trained to NVQ level 3 in care. 

Victoria prides herself on ensuring customers and staff are safe and happy.  She is passionate about her new role and gets great job satisfaction when targets are achieved. Victoria is a most valued member of staff, both within the office and with our care staff and customers. 

Christine Cowan

Marketing and Social Media

Joining Bluebird Care (Liverpool) in January 2019, Christine comes from a background of customer service positions.

Working in the airline industry for several years, Christine took a break from her career to become a full time mum.  Previous to this she was involved in voluntary work for the local council, assisting children and young adults in a playscheme enviroment. She also worked for a care company that allowed young adults to live independently. In this role Christine worked in the office and assisted the service users with social activities.

Christine is empathetic towards others' needs and believes in treating others the way she would expect to be treated. She is looking forward to developing her role within Bluebird Care, creating supportive relationships with customers, their families and the local community.