Meet the team
Philip has a background of over 30 years in project and commercial management, including at Rolls Royce and HMRC, and worked both in the UK and worldwide. Having also overseen support for and supported family members for many years, in 2013, Philip began Bluebird Care Derbyshire Dales & Amber Valley with fellow director, Susan.
Leading a care at home service is not easy, but it is immensely rewarding to hear what a difference the whole team is making to our customer’s lives. This was recognised in 2020 when we received a rating from the CQC of ‘Overall Outstanding’. But it is a particular pleasure receiving feedback from customers and their families, who often say that we have changed their perception of care at home. It is also satisfying to hear from our team how much they enjoy working for Bluebird Care and supporting our customers in the community.
After years working in the wholesale drinks industry, Susan was ready for a change and, with Philip, chose to pursue their next venture together, creating Bluebird Care Derbyshire Dales & Amber Valley. After supporting several relatives to seek and obtain good quality care and support for themselves, which at times wasn’t always easy to achieve, Susan and Philip felt well-placed to start their own home care service.
Working with people and families in the community is a real privilege, and we are honoured to be entrusted with the support of people or their loved ones, and we never take that trust for granted. Having been on the receiving end of care for family members; from day one, our focus has always been to provide a high quality service, and we strive continually to improve our quality. We have a great team, which we are very proud of, and teamwork plays a great part in the service that we provide. We recruit and select very carefully and this shows in our team and, ultimately, our service. Having undergone our comprehensive training, our team is supported out in the field as well as in office-based meetings, to ensure quality, good teamwork and communication. We chose a town centre location so that we were visible and available to the community, and we enjoy being part of the community of Belper and surrounding area. Our office is open and people are welcome to come in to speak to us about support, either for themselves or others. Meeting our team often reassures people that we do genuinely care, after all, throughout our business, we are dealing with people and we want to do that well for our customers and employees. In 2016, we became Living Wage Accredited Employers with the Living Wage Foundation. And just a final word on our service – we refer to it as support – as we support people to be as independent as possible and don’t take over, although care will always be in our name!
Registered Care Manager
Rhiannon joined Bluebird Care as a Field Care Supervisor in June 2018, and progressed to Registered Care Manager by the end of the year. Having always wanted to work in social care, and after completing her level 3 Diploma in Health and Social Care, went to University and graduated with a BA Honours Degree in Health and Social care. Rhiannon’s plan was always to work in Social Care and her hope and aim was to become a Registered Manager.
“I am extremely proud to be the manager of Bluebird Care Derbyshire Dales and Amber Valley. We have an excellent team of care assistants who provide the best quality care and support for our customers. Our team genuinely care about the wellbeing of our customers and this shows in their professional practice. As a team we are dedicated to offering an ‘outstanding rated’ service to our customers with pride and passion”.
Customer Care Manager
Jane began her career in care in 1995, working as an administrator in a care home; quickly developing her role and incorporating care skills to become Deputy Manager. Within this role, Jane developed a passion for delivering high standards of person-centred care. Jane went on to become Registered Manager of a Dementia Care Home, where she obtained a degree in End-of-Life Care and Long-term Health Conditions. Following this, Jane worked in a community-based role commissioned by the NHS, working alongside the Virtual Ward Team (community-based NHS professionals). This gave Jane great insight into how the community health teams operate and the services available to people living in the community.
“In 2015, I began working for Bluebird Care Derbyshire Dales & Amber Valley. The ethos of the owners reflected my own – to provide excellent standards of holistic care and support to adults in the community, to enable them to stay safe and well and independent in their own homes. This ethos is shared by our team of care assistants and our quality is achieved through excellent teamwork, communication, leadership and training”