Our Customer Process

With over 12 years experience providing quality home care, we're here to make this process as simple as possible for you and your loved ones.

At Bluebird Care Ayrshire North & East, we understand that when it comes to caring for someone or looking for care for oneself, it can be a complicated issue, that’s why we like to keep things as simple and straightforward as possible for our customers:

  1.  After the initial contact, we’ll liaise with both you and your family members to find the best time to visit and will work together with you and your family to create and agree on a care plan that suits your needs and budget. We strongly advise you to give us as many details about the person possible about their mobility, sensory issues, anxieties etc. That way we can have a better idea of the actual care needs before we even come out to assess.
  2. You will be introduced to your local support supervisor, who will be responsible for developing and managing your overall support package, and talking through any worries you may have about aspects of the care package so that they don’t become persistent concerns.
  3. Once we have mutually agreed on your or your loved ones care plan, it will be delivered exactly as agreed. Our whole ethos is built around providing ‘good old-fashioned service’ that puts the heart back into home care. We will contact you regularly to ensure you are happy with the service you are receiving, and review.
  4. You will always know who is coming to deliver your care and we will keep you informed of any changes as and when necessary.

Care needs change regularly; we’ll regularly review each customer’s care plan, and adapt following their wishes. The likelihood of one care assistant helping a person 7 days a week is not realistic and this will form part of our discussion at assessment, where we can discuss viable alternatives such as, perhaps live-in care. We have a mix of both full and part-time staff, the vast majority of which, work alternative weekends.

We appreciate that everybody is different, there is no ‘one size fits all’, So please contact us to discuss your requirements.

We look forward to speaking with you.