Combining care with technology

Technology is a wonderful thing! At Bluebird Care St Helens our staff now follow digital Care plans on their mobile devices using electronic care management software – a far more efficient, secure and reliable system than the paper ones it replaced.

This software allows our care assistants to update care notes and medication records instantly, and facilitates real-time transfer of this information back to staff in the office. Changes to care plans, following a review meeting with a customer, can be similarly recorded by our supervisors and made "live" at the push of a button. 

Because of the investment we have made in this technology, we are better positioned to make informed decisions, take quicker action where required, and are able to offer a safer, more responsive, more consistent service as a result.

Monitoring Your Care

Via the family access portal, approved relatives, advocates or neighbours can gain remote access to care plans, care notes, weekly rosters and staff attendance times.

                                                                            


Openness and transparency are important ideals to us. The introduction of the family access portal to our service brings peace of mind to families who can rest assured knowing that their loved one is being well-cared for, a benefit especially valued by those who do not live locally and are unable to pop round to check in on them in person.

By combining our expertise in home and live-in care with the latest technology, Bluebird Care is proud to be at the forefront of change in the care industry: embracing transparency, driving continuous service improvement and empowering our Care Assistants to deliver excellence in care.

"The remote access is a lifeline for me. As I'm resident in Spain, the app enables me to monitor that my mum's (who has dementia) daily care needs are being met and gives me peace of mind"

Daughter of Bluebird Care St Helens Customer 

We’re always happy to answer any questions about family access. Just fill out our contact-us or give us a ring on 01744 759 526 (Mon-Sun, 07:00 – 22:30).